About the role#
Lipscomb Academy is hiring an IT Student Worker to join the help desk team. This is a part-time position designed for active students who want to gain experience in IT and customer service. You will work on campus with a schedule that fits around your classes. The role is capped at 20 hours per week during the school year.
What you'll do#
- Enter and route tickets in the IT Ticketing System.
- Provide technical support to students and employees for login, Wi-Fi, network, hardware, software, and mobile device issues.
- Assist users through walk-ups, phone calls, and chat.
- Identify problems and guide clients through corrective steps using provided resources.
What you'll need#
- You must be a currently enrolled student at Lipscomb.
- Strong verbal and written communication skills.
- Experience in technology or customer service is helpful but not required.
- Ability to provide phone support and maintain a quality focus.
- General technological proficiency with computers and mobile devices.
Location & details#
- This position is located in Nashville, Tennessee.
- Work is on-site.
- This is a paid, part-time role.
- You may be eligible for Federal Work Study.
About Lipscomb Academy
Lipscomb Academy is an educational institution based in Nashville, Tennessee. Founded in 1891, the school serves students in primary and intermediate grades. It maintains a staff of 51 to 200 employees. The academy provides a learning environment that uses resources and equipment from its university campus setting.
How to get in at Lipscomb Academy
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