About the role#
KeyBank is hiring for a Desktop Support Internship. This is a full-time, paid position that operates on a rolling basis. You will work in a hybrid environment, supporting our internal computer platforms across corporate, campus, and data center locations.
What you'll do#
- Install, maintain, and support desktop applications.
- Provision applications using Microsoft System Center Configuration Manager (SCCM).
- Set up and troubleshoot computers running Microsoft Windows and Apple macOS.
- Support both desktop and mobile operating systems.
- Track IT assets throughout their lifecycle.
- Complete assigned tickets within established service level agreements.
- Work on specific projects and initiatives while staying within scope, budget, and timeline.
- Provide customer service to internal clients and communicate clearly with end users.
- Produce documentation and adapt to new procedures as you learn.
What you'll need#
- Current enrollment in Computer Science or Business coursework, a completed degree in these fields, or equivalent work experience.
- Technical support experience in a computer support environment.
- Ability to configure, troubleshoot, and repair hardware.
- Experience configuring network connectivity, including mobile computing.
- Functional knowledge of information security and best practices.
- Strong interpersonal, verbal, and written communication skills.
- A team-oriented mindset and a commitment to personal responsibility.
Location & details#
- The position is based in Brooklyn, Ohio, and Cleveland, Ohio.
- This role is hybrid, balancing in-office presence with flexible work options.
About KeyBank
KeyCorp is a financial services company based in Cleveland, Ohio. It provides retail and commercial banking, investment management, and consumer finance products. The company serves individuals and businesses across the United States and in international markets. It operates as a public company with over 23,000 employees.
How to get in at KeyBank
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