About the role#
As an IT User Support Intern, you will gain practical experience by working alongside our team to support the technology used by our employees. You will assist with day-to-day operations, including hardware and software support, device deployment, and troubleshooting.
What you'll do#
- Provide daily technical support for end users, including in-person and remote assistance.
- Troubleshoot common issues with laptops, monitors, docking stations, printers, and mobile devices.
- Build, deploy, and replace hardware according to company procedures.
- Support conference room technologies like displays, cameras, and touch panels.
- Resolve basic wired, wireless, and VPN connectivity issues.
- Document service requests, troubleshooting steps, and resolutions in our management system.
- Communicate clearly with end users about their support requests.
- Participate in IT projects and assignments as directed by team leadership.
What you'll need#
- Current enrollment in an accredited degree program for Information Technology, Computer Science, Computer Information Systems, Cybersecurity, or a related field.
- A desire to build a foundational enterprise IT skillset.
- Basic familiarity with Windows and Microsoft 365 applications, such as Outlook, Word, Excel, and Teams.
- Experience with common computer hardware and peripherals.
- Strong customer service and communication skills, both written and verbal.
- Ability to organize and prioritize multiple tasks while working in a team.
- A willingness to learn new technologies and processes.
- Ability to travel by plane or car to remote sites if required.
- A basic understanding of networking concepts is preferred.
Location & details#
- Location: Novi, Michigan.
- Work Modality: On-site.
- Employment: Full-time (40 hours per week).
- Term: Rolling.
- Compensation: This is a paid internship.
- Eligibility: You must be authorized to work in the United States. We do not provide visa sponsorship.
About ITC Holdings Corp.
ITC Holdings Corp. operates high-voltage transmission facilities across eight states, including Michigan, Iowa, and Kansas. The company focuses on improving grid reliability, relieving transmission congestion, and interconnecting new electricity generation. Founded in 2003 and based in Novi, Michigan, the firm is a subsidiary of Fortis. It employs over 1,400 people to support its transmission infrastructure operations.
How to get in at ITC Holdings Corp.
Applying early is your strongest move when pursuing an internship at ITC Holdings Corp. Because high-volume roles can attract hundreds of applicants quickly, Intern Insider sends an instant alert the moment a position matching your criteria is published. This helps you submit your materials before the recruiter's inbox becomes unmanageable, ensuring your resume is among the first they review. You can also improve your chances by reaching out to the right people. Intern Insider surfaces the recruiters behind specific roles at ITC Holdings Corp, allowing you to send a professional inquiry or request a referral. Connecting directly with the team often leads to better response rates than relying solely on the automated application queue.
