About the role#
As a Technical Support Intern, you will work with global teams to solve client product issues. You will gain hands-on experience with IBM software solutions while learning from industry experts. This role involves direct interaction with clients to ensure their success with our technology.
What you'll do#
- Collaborate with global support and engineering teams to resolve client product issues.
- Analyze diagnostics and recommend solutions to help customers optimize product usage.
- Create and update knowledge base articles to share technical insights.
- Educate clients on best practices and product functionality.
- Partner with Engineering and Product teams to improve IBM solutions.
- Participate in proactive support activities, including upgrade planning and product adoption.
- Learn how clients integrate IBM software into real-world enterprise solutions.
What you'll need#
- Current enrollment in a degree program for Computer Science, Computer Engineering, Artificial Intelligence, or a related field.
- Fluency in English and strong communication skills.
- Familiarity with Windows and Linux operating systems.
- A basic understanding of troubleshooting and problem resolution.
- Exposure to programming languages such as Java or Python.
- Knowledge of software development concepts and system integration.
- A focus on customer satisfaction.
Location & details#
- Location: Markham, Ontario, Canada.
- Work Modality: Hybrid.
- Term: Summer 2027 start.
- Status: Full-time internship.
- Compensation: Paid position.
About IBM
IBM provides IT services and consulting to a global client base. The company develops technology solutions across areas such as cloud computing, security, analytics, and infrastructure. It operates as a public organization with more than 10,001 employees. The corporate headquarters are located in Armonk, New York.
How to get in at IBM
Applying early at IBM gives you a measurable advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the pile grows. Being among the first candidates seen helps you stand out in a large applicant pool. You can also improve your response rates by reaching out to the recruiters behind the roles directly. Intern Insider surfaces the specific contacts for IBM positions so you can ask about the role or a referral. This direct approach often works better than sending your resume into a queue.
