About the role#
The Customer Success Manager Intern acts as a designated advocate for post-sales account support coordination. You will work closely with customers and internal teams to ensure effective implementation of support, manage escalations, and help drive resolution for critical issues.
What you'll do#
- Assist Customer Success Managers in preparing for and documenting quarterly business reviews, including performance metrics and progress updates.
- Develop an understanding of customer business objectives and how HPE products and solutions are deployed.
- Support relationship management by tracking action items, following up on requests, and ensuring timely communication.
- Collaborate with internal teams to help drive issue resolution and coordinate between customers and support organizations.
- Analyze customer case trends and operational data to identify recurring issues, risks, and opportunities for improvement.
- Gain exposure to customer success best practices, technical support processes, and strategic account management.
What you'll need#
- Currently pursuing a Bachelor’s or Master’s degree in Business, Operations Management, Engineering, or a related field.
- Strong analytical, communication, and problem-solving skills.
- Ability to work collaboratively in a team environment with excellent interpersonal skills.
- A basic understanding of Customer Success principles and customer relationship management.
- Interest in networking technologies, including routing, switching, and wireless concepts.
- A self-motivated and organized approach to learning.
Location & details#
- Location: Alpharetta, Georgia.
- Work Modality: Hybrid (requires working from an HPE office on average 2 days per week).
- Employment: Full-time internship with rolling start dates.
About Hewlett Packard Enterprise
Hewlett Packard Enterprise operates as a public IT services and consulting company. It functions as an edge-to-cloud business. The company maintains its headquarters in Houston, Texas. It employs 92,729 people across its global operations.
How to get in at Hewlett Packard Enterprise
Applying early to Hewlett Packard Enterprise gives you a distinct advantage because recruiters review applications before the volume becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you stay at the front of the line. You will find that getting your materials in early often results in a more thorough review. Applying to a large firm can feel like shouting into a void, but timing is one factor you can control. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the position or a referral. This direct approach materially improves your response rates compared to submitting through a general portal. Connecting with a human recruiter shows you have done your homework, which is a helpful edge when you are competing for a spot.
