About the role#
The IT Co-op provides hands-on support to the Information Technology team at Fives. This role offers practical experience in enterprise IT operations, including hardware and software troubleshooting, systems administration, and cybersecurity practices. You will work under the direction of the IT Manager to support the reliability and efficiency of IT services across the organization.
What you'll do#
- Assist with help desk support, including basic troubleshooting for hardware, software, printers, mobile devices, and network connectivity.
- Support workstation deployments, equipment setup, imaging, and user onboarding or offboarding tasks.
- Maintain accurate IT asset records, inventory information, and equipment assignments.
- Assist with routine system administration tasks such as account updates, permissions requests, and software installations.
- Document IT procedures, troubleshooting guides, and knowledge base articles.
- Support cybersecurity initiatives, including user awareness activities and endpoint checks.
- Participate in IT projects like hardware refreshes, application rollouts, and process improvements.
What you'll need#
- Current enrollment in a college, university, or technical program pursuing a degree in Computer Science, Cybersecurity, Computer Engineering, Data Science, or a related field.
- Basic understanding of computer hardware, Windows operating systems, and networking concepts.
- Familiarity with Microsoft Office and Microsoft 365 tools, including Outlook, Teams, Word, Excel, and SharePoint.
- Ability to follow documented procedures, learn new technical concepts quickly, and maintain confidentiality.
- Strong attention to detail and a customer-service mindset.
- Ability to lift and move computer equipment up to 25 pounds.
Location & details#
- Location: Louisville, Kentucky.
- Term: Summer 2026.
- Work modality: On-site.
- Employment type: Full-time, paid position.
