About the role#
The Customer Credit Services Intern supports operational analysis, process improvement, and customer service initiatives. You will gain hands-on experience in utility credit and collections, regulatory compliance, and business analytics. This role involves collaborating with cross-functional teams to improve business performance and the overall customer experience.
What you'll do#
- Analyze current processes to identify opportunities for improvement.
- Support documentation efforts and workflow enhancements.
- Research customer account issues, such as billing disputes, medical certifications, and identity verification.
- Assist with data analysis, reporting, and various special projects.
- Support initiatives related to collections, customer affordability, and compliance.
What you'll need#
- Current enrollment in a Bachelor’s degree program in Business Administration, Data Science, Supply Chain Management, or a related field.
- A GPA of 3.0 or higher.
- An expected graduation date in 2028 or 2029.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Strong analytical, organizational, and problem-solving skills.
- Effective written and verbal communication.
- Ability to manage multiple priorities and meet deadlines.
- Attention to detail and a commitment to accuracy.
- Ability to work both independently and as part of a team.
- Initiative, sound judgment, and a willingness to learn.
Location & details#
- Location: Richmond, VA.
- Work Modality: On-site.
- Employment Type: Full-time.
- Compensation: $25.00 - $27.00 per hour.
- Sponsorship: Dominion Energy cannot provide work visa sponsorship for this position.
About Dominion Energy
Dominion Energy is a public utility company based in Richmond, Virginia. It provides regulated electricity to 3.6 million customers across Virginia, North Carolina, and South Carolina. The company also supplies natural gas to 500,000 customers in South Carolina. It operates as a developer of offshore wind and solar power and produces carbon-free electricity in New England.
How to get in at Dominion Energy
Applying early gives you a distinct advantage at Dominion Energy, as recruiters review applications before the volume becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. This helps you get your profile seen before the pile grows. You can also improve your response rates by reaching out to the recruiters behind the company's roles directly to ask about the position or a referral. Intern Insider surfaces these specific contacts, allowing you to bypass the general queue and connect with the people actually making the hiring decisions.
