About the role#
The Support Delivery team at Dayforce ensures a consistent, high-quality experience for our customers. As an intern, you will gain hands-on experience in service delivery, operational coordination, and process improvement. You will work closely with Support Delivery Managers to maintain visibility into customer needs, align internal teams, and drive issues toward resolution. This role is designed to build foundational knowledge in HCM system functionality and support operations.
What you'll do#
- Monitor support cases and queues to ensure timely and high-quality responses.
- Coordinate across internal teams to manage complex or multi-team customer issues.
- Identify potential customer experience gaps, trends, or risks and escalate findings to leadership.
- Draft clear communications for both internal teams and customers.
- Assist managers in preparing materials for customer and leadership updates.
- Explore how AI, automation, and other technologies can improve support workflows.
- Identify repetitive manual tasks that are candidates for automation.
- Contribute to support playbooks by documenting processes and maintaining FAQs.
- Organize and maintain documentation in Confluence and internal wikis.
- Participate in meetings regarding customer support needs and cross-functional problem-solving.
- Build a foundational understanding of payroll and tax lifecycle events.
What you'll need#
- Currently pursuing a Bachelor’s degree in Business, Communications, Operations, Information Systems, Technology, Data Analytics, or a related field.
- Strong written and verbal communication skills with a focus on clarity and follow-through.
- Ability to manage multiple tasks and organize case activities effectively.
- A proactive mindset with the ability to ask questions and seek solutions independently.
- Interest in customer experience, service delivery, and process improvement.
- Curiosity about AI, automation, and emerging technologies.
- Willingness to challenge existing processes and bring forward new ideas.
- Experience with CRM or ticketing systems like Salesforce or ServiceNow is preferred.
- Familiarity with documentation tools such as Confluence or SharePoint is preferred.
- Exposure to client-facing support or service coordination is a plus.
Location & details#
- Term: Winter 2027 (January 2027 - April 2027).
- Work Modality: Remote.
- Commitment: Full-time (37.5 - 40 hours per week).
- Compensation: CAD 21.54 - 25.64 hourly.
About Dayforce
Dayforce is a global human capital management software company. It provides a platform for payroll, workforce management, and talent acquisition. The company supports payroll processing in over 200 countries. It serves a customer base that includes brands like Accenture and Barnes and Noble. The business began as Ceridian in 1992 and rebranded as Dayforce in 2024.
How to get in at Dayforce
Applying early at Dayforce gives you a distinct advantage before the recruiter's inbox reaches capacity. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. It is a simple way to stay ahead of the competition during the hiring cycle. You can also improve your response rates by reaching out to the right people. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral. This direct approach often works better than sending an application into a general queue.
