About the role#
This internship is part of the Verizon Network and Technology team. You will work within the Fiber Engineering & Operations Transformation & Business Enablement group. The role focuses on supporting core business enablement and process evolution. You will join an active Agile scrum team to help optimize operations for the Tier 1 Repair Fiber Solution Center, Tier 2 Network Technicians, and Dispatch Operations.
What you'll do#
- Analyze customer friction and map journey events.
- Fine-tune agentic AI capabilities across support layers.
- Use tools such as GECX, GCP, Looker, ConvoIQ, and Tableau.
- Synthesize customer interaction transcripts and LLM performance logs.
- Drive backlog priorities and optimize our agentic network.
What you'll need#
- Current enrollment in a Bachelor’s degree program, specifically Computer Science, with a graduation date between December 2027 and June 2028.
- Good academic standing.
- Ability to work full-time for 10 weeks between June 2027 and August 2027.
- Authorization to work in the U.S. without restrictions or future sponsorship.
- Willingness to travel and relocate.
- Clear and persuasive communication skills.
- Experience with advanced predictive analytics and data architecture.
- Experience with Generative AI frameworks and tools like LangChain, AutoGPT, Google Gemini, and NotebookLM.
- Skills in complex problem solving, critical thinking, and project management within Agile or Scrum environments.
- A track record of driving cross-functional projects and rapid skill acquisition.
Location & details#
- Location: Irving, Texas.
- Term: Summer 2027.
- Modality: Hybrid, with a requirement of three days per week in the office.
- Employment: Full-time internship.
- Benefits: Eligible for 401(k) savings plan with company match and holiday pay.
About Verizon
Verizon operates as a public company providing information technology services and consulting. Founded in 1983, the firm maintains its headquarters in Basking Ridge, New Jersey. It specializes in telecommunications, entertainment services, and global security solutions. The organization employs over 10,001 people.
How to get in at Verizon
Applying early to Verizon gives you a distinct advantage because recruiters review submissions before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the right person often beats waiting in a digital queue. Intern Insider surfaces the recruiters behind the company's roles so you can contact them directly to ask about the position or a referral, which materially improves your response rates.
