About the role#
As a Student Associate, you act as the primary point of contact for IT support at the University of Cincinnati. You will diagnose user issues, provide technical guidance, and help resolve problems. This role involves managing incoming inquiries via phone, email, or remote tools to ensure students, faculty, and staff receive the assistance they need.
What you'll do#
- Provide Tier 1 consultative and technical support to the university community.
- Document, triage, and escalate service requests to senior staff when necessary.
- Assess the severity of incoming problems to determine the correct priority.
- Perform basic troubleshooting and provide instructions on how to request specific services.
- Offer directory assistance to callers.
- Maintain a helpful and patient approach while delivering customer service.
What you'll need#
- A High School Diploma or GED.
- Current enrollment at a secondary or post-secondary institution.
- You must be at least 16 years old.
- Enrollment status requires at least part-time credit hours, except during summer or between academic terms.
Location & details#
- This position is based in Cincinnati, Ohio.
- The work modality is hybrid.
- This is a paid, full-time student position with a rolling term.
About University of Cincinnati
The University of Cincinnati is a public research institution based in Ohio. Founded in 1819, the university maintains a focus on academic programs and cooperative education. It serves nearly 10,000 graduates each year and functions as the largest employer in the Cincinnati region. The institution is known for historical research contributions including the oral polio vaccine and the first cooperative education program.
How to get in at University of Cincinnati
Applying early to the University of Cincinnati is a significant advantage because recruiters review the first batches of candidates before the applicant pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you stay ahead of the crowd. You can use this timing to ensure your materials are among the first ones reviewed by the hiring team. Reaching out to the recruiters behind University of Cincinnati roles often improves your response rate compared to submitting into a general queue. Intern Insider surfaces the specific people managing these openings so you can contact them directly to ask about the role or a referral. This approach turns a cold application into a professional conversation.
