About the role#
The Intelligent Automation Products Unit at the California Department of Motor Vehicles is looking for a student assistant. You will support the team by managing technical support requests, monitoring automated systems, and performing maintenance on existing workflows. This is a part-time, hybrid position based in Sacramento.
What you'll do#
- Triage, investigate, and resolve support tickets while assisting users with workflow issues.
- Communicate ticket status updates to end-users and escalate complex technical issues to senior developers.
- Perform regular health checks on automated jobs and monitor task queues for failed executions or bottlenecks.
- Troubleshoot system errors and perform routine updates.
- Apply small code or configuration fixes and conduct basic testing.
- Implement minor feature updates.
- Update operational and project-related documentation, including maintaining GitHub documentation.
What you'll need#
- Current enrollment as a college student in IT, Software Engineering, Business Information Systems, Information Systems, Data Science, Analytics, Web Design, Digital Media, or a related technical field.
- Enrollment in at least six semester units or nine quarter units for undergraduates, or four semester units or six quarter units for graduate students.
- Familiarity with automation tools, scripting, or experience using Python or SQL.
- Exposure to low-code platforms like Microsoft Power Platform.
- Basic understanding of AI, machine learning, or cloud technologies.
- Basic knowledge of JSON and exposure to version control tools like Git or GitHub.
- Preferred experience includes logging and resolving IT support tickets, strong problem-solving skills, and interpersonal skills.
- Preferred knowledge of logic flows, web development concepts like HTML, CSS, and JavaScript, and data analysis principles.
Location & details#
- Location: Sacramento, California.
- Modality: Hybrid work schedule.
- Schedule: Monday through Friday, between 8 AM and 5 PM. Generally up to 24 hours per week during the academic year and up to 40 hours during breaks.
- Compensation: $16.90 to $22.70 per hour.
About University Enterprises, Inc.
University Enterprises, Inc. is a non-profit corporation based in Sacramento, California. Founded in 1946, it provides programs and services to support the campus community at Sacramento State. The organization employs 133 people. It functions as a resource for the educational and social environment of the university.
How to get in at University Enterprises, Inc.
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