About the role#
The Client Success Analyst Intern provides support to engineering, manufacturing, and product design clients. You will ensure customers successfully use the products they purchase from TriMech. This role is a full-time position with a duration of 8 to 16 months.
What you'll do#
- Help clients apply and troubleshoot SOLIDWORKS tools for their design, analysis, and manufacturing tasks.
- Manage customer engagement through email, telephone, and remote desktop tools.
- Use problem-solving processes to address client needs.
- Set priority levels for customer issues to ensure effective responses.
- Use SalesForce and the Dassault Systèmes DSxClient and 3DSupport web portals.
- Work toward relevant certifications in SOLIDWORKS and related products.
What you'll need#
- Current enrollment in a college or university engineering program, specifically Mechanical, Computer, Industrial, or Civil Engineering.
- Experience with 3D CAD modeling, with a preference for SOLIDWORKS.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Skills to manage and prioritize multiple tasks.
- Prior customer service experience is an asset.
- Familiarity with Microsoft Windows, PC hardware, and computer networking is an asset.
Location & details#
- Location: Oakville, Ontario, Canada.
- Work Modality: Hybrid.
- Compensation: $45,000 per annum.
- Benefits: This position includes a competitive group benefits plan, flex PTO, a wellness program, social events, and Perkopolis membership access.
About TriMech
TriMech provides engineering solutions focused on design, manufacturing, and automation technologies. Founded in 1998 and based in Glen Allen, Virginia, the company operates with a staff of 201 to 500 employees. It serves clients in sectors like aerospace, automotive, and industrial equipment. Services include 3D printing, CAD software, simulation, and product lifecycle management.
How to get in at TriMech
Securing an internship at TriMech requires staying ahead of the application volume. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, as early applicants get seen before the pile grows. This helps you avoid getting lost in the late-stage applicant pool. You can also use Intern Insider to surface the recruiters behind the company's roles. This allows you to reach out directly to ask about the role or a referral, which materially improves response rates compared to cold applications.
