About the role#
The Student Financial Aid Counselor II provides essential guidance to students and parents regarding financial aid programs, eligibility, and account management. As part of the CARE team, you will help students navigate the complexities of financing their education through personalized counseling and outreach. This role requires a balance of administrative precision and a strong commitment to student support, working closely with colleagues in academic advising and career services to ensure students remain informed and on track.
What you'll do#
- Manage daily case files, providing advisement on affordability, costs, and payment options.
- Conduct Financial Aid 101 workshops, financial literacy trainings, and other outreach events.
- Assist students with FAFSA completion, document verification, and renewal processes.
- Perform proactive outreach via phone, email, and text to help students manage bills and refunds.
- Collaborate with campus partners to build a cohesive support network for students and families.
- Support retention efforts by suggesting academic strategies that align with financial aid requirements.
What you'll need#
- A Bachelor’s degree or an equivalent combination of training and experience (five years total for those without a degree).
- One year of related experience in higher education, specifically within financial aid, admissions, or case management.
- Strong knowledge of financial aid rules, regulations, and verification processes.
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to interpret complex policies and apply them to individual student situations.
- Proficiency in word processing and spreadsheet applications.
Location & details#
- Location: Prairie View, Texas
- Work Modality: On-site
- Employment Type: Full-time
- Term: Rolling
About Texas A&M University System
The Texas A&M University System operates as a large public higher education network based in College Station, Texas. Established in 1876, the organization manages 12 universities, eight state agencies, and a health science center. It maintains an annual budget of 7.3 billion dollars and supports nearly 170,000 students. The system focuses on research, agriculture, engineering, and medicine to support state economic development.
How to get in at Texas A&M University System
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