About the role#
As a Wealth Contact Center Intern, you will report to the Senior Manager of Service and Performance Effectiveness. You will collaborate with partners across the Wealth and Contact Center divisions to plan, develop, and execute programs aimed at addressing client and colleague irritants. This role focuses on transforming workflows to improve the client experience.
What you'll do#
- Identify and track process irritants and points of friction.
- Plan, develop, and manage programs to resolve workflow issues.
- Deliver practical process and workflow solutions.
- Influence partners to implement enterprise tools that meet contact center needs.
- Inventory and rank top process barriers and optimization requirements.
- Analyze data trends to provide insights and recommended solutions.
- Assist the team with reporting, analytics, and daily business activities.
What you'll need#
- Current enrollment in a Business Administration, Economics, or Finance program.
- Confidence to lead and manage a business management workstream.
- Ability to focus on short to medium term strategy.
- Adaptability to business process constraints and organizational practices.
- Sound knowledge of industry, market trends, and external competition.
- Understanding of investment solutions, services, and key competitors.
- Strength in interacting with business leaders to optimize resources.
- Exceptional listening and communication skills.
- Ability to work in a high-volume environment.
Location & details#
- Location: Markham, Ontario, Canada.
- Term: Winter 2027.
- Modality: On-site.
- Employment: Full-time internship.
- Compensation: $48,000 - $68,000 CAD.
About TD
TD Bank Group operates as a large financial institution with a history dating back to 1852. Headquartered in Toronto, the bank provides personal and commercial banking, insurance, and asset management services to approximately 28 million customers. The organization employs over 105,000 people across its global locations. It maintains a significant presence in online and mobile banking with over 17 million active users.
How to get in at TD
Applying to TD early provides a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, helping you get your materials in before the applicant pool grows too large. You can use this timing to ensure your profile is among the first seen by the team. Reaching out to the right people often yields better results than submitting to a general portal. Intern Insider surfaces the recruiters behind specific roles at TD so you can contact them directly to ask about the position or request a referral. This direct approach often improves your response rate compared to waiting in a queue.
