Student, Client Service Administrator

About the role#

As a Client Service Administrator, you will support our GRS Operations team by managing day-to-day administration for a specific block of business. You will interact directly with Plan Sponsors, Members, and Advisors to provide service and ensure we meet our established standards. This is a 12-month position that requires 15 hours per week during the school year, with a transition to full-time hours during the summer, spring break, and winter holiday periods.

What you'll do#

• Manage daily administration tasks for various products while meeting service level standards.
• Process and analyze transactions for control accounts daily to maintain accuracy.
• Verify daily output and correct member account records.
• Identify transaction and inquiry patterns to help improve client efficiency.
• Log and escalate issues or complaints to leadership within 24 hours.
• Track all assigned work accurately using our management operating systems.
• Participate in team meetings and share client feedback to improve internal processes.

What you'll need#

• Current enrollment in a Business Administration, Finance, or Economics program.
• An expected graduation date of December 2027 or later.
• Strong proficiency with PC tools, specifically Excel.
• Ability to handle high work volumes while maintaining speed and accuracy.
• Excellent communication and interpersonal skills.
• Bilingualism in French and English is required for the Montreal location.

Location & details#

• Locations: Waterloo, Ontario or Montreal, Quebec.
• Modality: Hybrid work environment.
• Compensation: This is a paid position.
• Terms available: Fall 2026, Winter 2027, Spring 2027, Summer 2027, and Fall 2027.