About the role#
Sign In Solutions is seeking four interns to join the Customer Migration and Onboarding team. This internship provides exposure to SaaS operations, project coordination, and customer success strategies. Interns will work alongside professionals to assist customers through platform transitions and gain experience in technology and business operations.
What you'll do#
- Support customer migrations from acquired platforms to the core system following established playbooks.
- Assist with post-migration onboarding to ensure users are set up correctly.
- Facilitate product knowledge sessions to drive adoption and scale onboarding processes.
- Respond to support inquiries via chat, phone, email, and ticketing systems.
- Troubleshoot common issues and guide customers through workflows and features.
- Partner with Customer Success, Support, and Implementation teams to ensure a seamless experience.
- Document common questions and feedback to improve future migration and onboarding processes.
What you'll need#
- Pursuing a degree in Business Administration, Computer Science, Operations Management, Psychology, or Communications.
- Strong communication skills with experience interacting via Zoom, chat, and email.
- Ability to remain organized and detail-oriented while managing multiple customer interactions.
- Proficiency with Google Workspace and comfort using Apple MacBook devices.
- A proactive approach to problem-solving and a willingness to ask questions.
- Interest in SaaS, customer success, onboarding, support, or operations.
- Experience creating and maintaining documentation is preferred.
- Prior customer-facing experience in fields like retail, hospitality, or tutoring is a plus.
Location & details#
- Location: Denver, Colorado.
- Modality: Hybrid, with two to three days per week in the office.
- Term: Summer 2026, running through December 31, 2026.
- Commitment: Up to 30 hours per week.
- Compensation: This is a paid internship.
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