About the role#
The M&D Customer Solutions Analyst Intern position is part of the Oracle Veteran Internship Program (OVIP). This program is designed to provide transitioning military veterans and military spouses with hands-on job-skill training and professional development within a corporate environment. Interns work closely with corporate leadership, veteran coaches, and HR professionals to facilitate a successful transition into the private sector.
What you'll do#
- Provide customer service for Oracle’s online venues using phone, email, chat, and co-browse.
- Use Oracle applications to research customer inquiries and determine entitlement to products and services.
- Provision license keys and passwords to enable access to Oracle products.
- Work cross-functionally with stakeholders to develop procedures that support evolving business needs.
- Analyze trends and process performance through data collection and metrics.
- Create and maintain process documentation and contribute to continuous improvement initiatives.
What you'll need#
- BA/BS college degree.
- 1-2 years of work experience, which may include internships.
- Proficiency in Excel and PowerPoint.
- Strong technical aptitude with the ability to learn new technology quickly.
- Proficiency in English (written and verbal).
- Preference is given to U.S. veterans transitioning from active service or military spouses new to the corporate sector.
Location & details#
- Location: United States.
- Modality: On-site.
- Schedule: Full-time (40 hours per week).
- Compensation: $30 per hour.
- Term: Rolling.
