About the role#
As a Customer Service Intern with the Operations team, you will support day-to-day processes that ensure consumers receive timely and accurate service. You will work closely with partners across IT, Data Analytics, Account Management, Sales, and Product to keep internal operations running smoothly.
What you'll do#
- Enter, update, and maintain customer information in Salesforce and other internal systems.
- Provide professional support to consumers by phone and email.
- Help answer questions and route issues appropriately.
- Learn IntelliScript procedures and applicable Fair Credit Reporting Act (FCRA) guidelines to support a positive consumer experience.
- Assist with documentation, tracking, follow-up activities, and other operational tasks.
What you'll need#
- Currently pursuing a degree at an accredited college or university.
- High school diploma or GED.
- Strong written and verbal communication skills.
- Intermediate proficiency with Microsoft Word, Excel, and Outlook.
- Strong attention to detail and ability to handle confidential information responsibly.
- Organized, dependable, and willing to learn.
- Ability to follow established processes, prioritize multiple projects, and multitask effectively.
- Strong analytical skills with the ability to identify issues and present solutions.
- Proactive mindset with a commitment to resolving customer needs.
- Experience using Salesforce and knowledge of the insurance industry are preferred.
Location & details#
- This is a full-time, paid internship with a rolling term.
- The role is remote, though applicants must be willing to travel to the Brookfield, Wisconsin office as needed.
- Candidates must be legally authorized to work in the United States without sponsorship.
About Milliman
Milliman is an independent actuarial and consulting firm founded in 1947. Based in Seattle, the company maintains a global presence with offices across multiple continents. It employs over 4,500 professionals who provide consulting services in healthcare, employee benefits, life insurance, and financial services. The firm serves a diverse client base including government agencies, educational institutions, and private businesses.
How to get in at Milliman
Applying early at Milliman provides a distinct advantage because recruiters review candidates before the applicant pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published, helping you get your materials in among the first. This timing often determines whether your application receives a thorough review or gets lost in the volume of later submissions. You can use this lead time to refine your resume to match the specific consulting practice you are targeting. Reaching out to the recruiters behind Milliman roles directly can also improve your response rates. Intern Insider surfaces the specific professionals managing these openings, allowing you to ask relevant questions or request a referral. Connecting with the right person shows genuine interest in the firm and helps you stand out from the standard queue.
