About the role#
The Process Improvement Intern supports the Office of the CEO by applying Lean methodologies to optimize clinical and administrative operations. This role focuses on education and hands-on training, providing exposure to process standardization and hospital workflow analysis.
What you'll do#
- Assist in developing A3 reports to document root cause analysis and proposed countermeasures for operational challenges.
- Conduct regular Gemba walks and waste identification sessions across clinical and administrative departments.
- Perform time-and-motion studies to establish productivity baselines and identify bottlenecks in patient flow or staff workflows.
- Create current-state and future-state maps to visualize complex healthcare processes and support standardization.
- Assist in the design and implementation of visual cues, dashboards, and huddle boards to improve communication and transparency.
- Collaborate with clinical staff, therapy teams, and leadership to validate findings and ensure sustainable changes.
What you'll need#
- Current enrollment in an accredited program for Industrial Engineering, Industrial Operations, or Healthcare Administration.
- Strong motivation with a passion for Lean methodologies and continuous improvement.
- Proficiency in Microsoft Office, specifically Excel for data analysis and PowerPoint for presentations.
- Strong interpersonal skills to navigate a multidisciplinary clinical environment with sensitivity and professionalism.
Location & details#
- Location: Grand Rapids, Michigan.
- Modality: On-site.
- Commitment: 20 to 40 hours per week for a 12 to 16 week period.
- Compensation: This is an unpaid internship, though a monthly stipend may be offered to support basic needs such as meals, transportation, or lodging.
- Note: Interns are not considered employees and should not expect employment at the completion of the program.
How to get in at Mary Free Bed Rehabilitation Hospital
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