Operations Student Leads – (Service Desk and Maintenance) Internal Hire

About the role#

Operations Student Leads provide leadership, training, and support for the Service Desk and Maintenance teams. This role acts as a primary liaison between Operations leadership and student workers, ensuring effective communication and coordination of work assignments. This is a paid, on-site position for Summer 2026, ideal for students pursuing degrees in Business Administration or Operations Management.

What you'll do#

• Act as a lead for the Service Desk and Maintenance teams, providing daily staff triage and support.
• Use scheduling software to manage monthly schedules for both Operations teams.
• Coordinate with Service Desk staff regarding scheduling needs, timelines, and expectations while managing weekly hour limits.
• Serve as the first point of contact for students unable to fulfill their scheduled shifts.
• Train student workers on departmental processes, policies, and procedures.
• Provide general office support and update Operations documentation as needed.

What you'll need#

• An ongoing commitment to advancing the mission and vision of Luther Seminary through the effective use and support of technology.
• Excellent customer service, verbal, and written communication skills.
• A proactive, self-starting mindset with the willingness to ask for help when needed.
• Ability to lift up to 30 pounds.
• Ability to maintain a professional demeanor and protect the privacy of confidential information.

Location & details#

• Location: Saint Paul, Minnesota (On-site).
• Term: Summer 2026.
• This position requires a commitment to a regular work schedule, including some evening and weekend hours.