About the role#
The Digital Customer Success Intern will support the Digital CS Program. You will help customers adopt and realize value from our security awareness training and phishing simulation platform through digital, lifecycle-aligned engagement. This for-credit internship is designed for someone eager to learn digital customer engagement, campaign execution, and customer health management in a SaaS environment. You will work alongside Digital Customer Success Managers, Renewal Specialists, and cross-functional partners to execute campaigns, maintain engagement data, and support internal process improvement.
What you'll do#
- Support digital campaign execution by assisting with the build and quality review of targeted, lifecycle-aligned email journeys.
- Maintain audience segments and engagement data by updating segments and keeping records accurate.
- Monitor campaign performance by pulling and summarizing opens, clicks, and delivery metrics.
- Prepare adoption and value plays by drafting customer-facing content with a clear call to action.
- Respond to inbound requests for enablement, self-service guidance, and support case review.
- Ensure content meets brand standards, tone, and voice guidelines.
- Build product knowledge across the KnowBe4 Platform to understand how customers use our tools.
- Monitor adoption signals for assigned accounts and share usage trends with the team.
- Capture customer feedback and share it with Product Management, Technical Support, and Sales.
- Participate in team initiatives and ad hoc requests, such as refreshing templates or updating onboarding checklists.
What you'll need#
- Currently enrolled in a diploma or degree program in Business, Marketing, Communications, Information Systems, Cybersecurity, or a related field.
- Comfortable with spreadsheets and documents like Excel, Google Sheets, Word, and Google Docs.
- Familiarity with email and collaboration tools such as Gmail and Google Workspace.
- Strong verbal and written communication skills, including concise customer-facing writing.
- Organized, detail-oriented, and able to manage multiple tasks with guidance.
- Comfortable reading engagement data and drawing simple conclusions.
- Curious, coachable, and comfortable working in a team environment.
- Interest in cybersecurity, SaaS, digital marketing, or customer-facing roles.
- Exposure to marketing automation, customer success platforms, or CRM tools is a plus.
- Coursework or projects involving email campaigns, data analysis, customer support, or account management.
- IT experience or exposure is a plus.
Location & details#
- This is a paid, full-time internship.
- The program runs from January 25, 2027, to April 16, 2027.
- This is a hybrid role based in Clearwater, Florida.
- You will be required to work in the office 3 days a week.
About KnowBe4
KnowBe4 provides security training and attack simulation for organizations. It focuses on human risk management and digital workforce security for both people and AI agents. The company operates from its headquarters in Clearwater, Florida. It employs over 2,600 people and serves more than 70,000 organizations.
How to get in at KnowBe4
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