About the role#
The CSM Project Manager Intern leads cross-functional projects that help customers adopt and realize value from our security awareness training and phishing simulation platform. You will own project plans, timelines, and status reporting for onboarding, adoption, and retention initiatives. This role requires collaboration with Customer Success Managers, Renewal Specialists, Support, Account Management, and Product teams to deliver results and build scalable processes.
What you'll do#
- Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines.
- Coordinate cross-functional teams to keep projects moving and resolve blockers.
- Track and report project status, risks, and outcomes to CS leadership and stakeholders.
- Use assessments, reporting, and health indicators to measure adoption trends and project results.
- Design, document, and improve CS playbooks, onboarding checklists, templates, and rollout processes.
What you'll need#
- Currently pursuing or recently completed a degree in Business, Communications, Information Systems, Cybersecurity, or a related field.
- Proficiency with spreadsheets and documents like Excel, Google Sheets, Word, and Google Docs.
- Familiarity with email and collaboration tools such as Gmail and Google Workspace.
- Strong verbal and written communication skills, including the ability to provide executive-level updates.
- Ability to organize and manage multiple projects independently.
- Data-driven mindset with the ability to use metrics to guide decisions.
- Experience influencing stakeholders across teams without direct authority.
- Interest in cybersecurity, SaaS, or customer-facing roles.
- Exposure to CRM tools like Salesforce is helpful.
- Experience working on projects involving customer support, onboarding, training, or account management.
- IT experience or exposure is a plus.
Location & details#
- Location: Clearwater, Florida.
- Work Modality: Hybrid (requires working in the Clearwater office 3 days a week).
- Term: Winter 2027 (January 25, 2027 to April 16, 2027).
- Status: Paid, full-time internship.
- Sponsorship: Not available.
About KnowBe4
KnowBe4 provides security training and attack simulation for organizations. It focuses on human risk management and digital workforce security for both people and AI agents. The company operates from its headquarters in Clearwater, Florida. It employs over 2,600 people and serves more than 70,000 organizations.
How to get in at KnowBe4
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