About the role#
This is a 12-week paid internship for Winter 2027. You will join the Customer Success team to build and maintain AI workflows that help our Customer Success Managers (CSMs) work more efficiently. You will bridge the gap between customer success knowledge and technical implementation by prototyping prompts, testing AI outputs against real data, and documenting best practices. This role is a hybrid position based in Clearwater, Florida.
What you'll do#
- Build and support AI workflows for Customer Management, such as executive sponsor briefs and adoption scorecards.
- Prototype prompts, skills, and small scripts.
- Test AI outputs before they are used by CSMs to ensure accuracy.
- Create test sets from real accounts, check outputs against source data, log errors, and perform fixes.
- Translate customer success objectives into clear AI requirements.
- Collaborate with CSMs and leads to define successful outputs for health, engagement, and adoption metrics.
- Use KnowBe4 assessments and reporting to generate adoption insights.
- Maintain internal trackers, dashboards, runbooks, and prompt versions.
- Escalate risks or blockers to your assigned CSM.
- Support AI Champions as they adopt new workflows and share approved resources.
What you'll need#
- Currently pursuing or recently completed a degree in Computer Science, Data Analytics, Business, Information Systems, or a related field.
- Hands-on experience using an AI assistant for work and an interest in prompt design.
- Basic proficiency in SQL or Python.
- Comfort working with spreadsheets (Excel, Google Sheets) and documents (Word, Google Docs).
- Strong verbal and written communication skills.
- Ability to explain AI outputs and their limitations to non-technical stakeholders.
- Organized, detail-oriented, and able to manage multiple tasks with guidance.
- Curious, coachable, and comfortable working in a team environment.
- Experience or exposure to CRM tools like Salesforce or customer success platforms like ChurnZero is a plus.
- Experience building with an LLM API, Claude, or no-code automation tools is helpful.
- Familiarity with MCP connectors or API integrations is a plus.
- Previous experience in customer support, onboarding, training, or account management is beneficial.
Location & details#
- Location: Clearwater, Florida.
- Modality: Hybrid (requires presence in the Clearwater office 3 days a week).
- Program Dates: January 25, 2027, to April 16, 2027.
- Compensation: This is a paid position. Interns are responsible for their own relocation and lodging if needed.
About KnowBe4
KnowBe4 provides security training and attack simulation for organizations. It focuses on human risk management and digital workforce security for both people and AI agents. The company operates from its headquarters in Clearwater, Florida. It employs over 2,600 people and serves more than 70,000 organizations.
How to get in at KnowBe4
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