About the role#
As a TSMS Student Employee, you will provide technical assistance within the Information Technology division at Joliet Junior College. This part-time position is designed to work around your class schedule. You will support daily IT operations, including hardware maintenance and user support.
What you'll do#
- Answer phones and log issues into the IT ticket system.
- Help users resolve software and hardware problems.
- Install, maintain, and replace computer equipment and multimedia systems.
- Clean and sanitize college-owned technology equipment.
- Support live events, webinars, and video conferencing.
- Manage the daily reservation, distribution, and setup of equipment.
- Handle general office tasks, including data entry and inventory management.
What you'll need#
- High school diploma or equivalent.
- Current enrollment at JJC in at least 6 credit hours during the fall or spring semester.
- A GPA of 2.0 or above.
- Strong verbal and written communication skills, with additional proficiency in English and Spanish preferred.
- Excellent customer service, organizational, and multitasking skills.
- Ability to work well with others while displaying cultural competence and emotional intelligence.
- Willingness to work a flexible schedule.
- Some recent work experience and knowledge of AV or Service Desk best practices is preferred.
Location & details#
- This role is located on-site at the Joliet Junior College main campus in Joliet, Illinois.
- This is a part-time position with a rolling term.
- You may work up to 20 hours per week during the fall and spring semesters, and up to 28 hours per week during breaks with supervisor approval.
About Joliet Junior College
Joliet Junior College is a public community college based in Joliet, Illinois. Founded in 1901, it holds the distinction of being the first public community college in the nation. The institution serves more than 35,000 students annually across a wide range of academic programs. It employs 1,422 staff members to support its diverse student body.
How to get in at Joliet Junior College
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