About the role#
We are looking for a Service Desk Technician for the Winter 2027 term, running from January to April. This is a full-time, paid co-op position based in our Toronto office. You will work directly with our IT team to maintain hardware, support new hires, and ensure our office systems run smoothly.
What you'll do#
- Inspect, test, and repair computer hardware and peripherals.
- Prepare, image, and configure computers for new and existing users.
- Manage the shipping and receiving of IT assets while keeping accurate inventory records.
- Help new hires with their first-time setup, account access, and driver updates.
- Perform daily checks of AV systems and display hardware to keep them ready for use.
- Assist the broader Service Desk team with technical support tickets.
- Coordinate with HR to process equipment returns from departing employees.
What you'll need#
- Current enrollment in a College Diploma or University Degree program in a field like Computer Systems, Computer Science, Computer Engineering, or Cybersecurity.
- Eligibility to participate in a formal co-op program.
- Working knowledge of Microsoft 365 administration, Active Directory, and Azure AD.
- Experience with Windows 10/11 and macOS.
- A general understanding of network devices, such as routers, switches, and access points.
- Strong communication skills in English and a commitment to following documentation processes.
- Please include an unofficial transcript with your application.
Location & details#
- Location: Toronto, Ontario, Canada.
- Modality: This is an on-site role at our office.
- Term: Winter 2027 (January to April).
About Info-Tech Research Group
Info-Tech Research Group is a privately held IT consulting and research firm headquartered in London. With a workforce of between 1,001 and 5,000 employees, the company provides advisory services, practical tools, and training to over 30,000 technology leaders. It specializes in digital transformation, market research, and business planning to assist organizations in managing technological change.
