About the role#
As a Technical Support Intern, you will resolve issues that impact IBM client business. You will play a key role in enhancing the client experience by leading the problem resolution process through analysis and troubleshooting. This is a client-facing position where you provide remote technical software, hardware, and problem management support with the guidance of IBM Subject Matter Experts.
What you'll do#
- Lead the problem resolution process through analysis and troubleshooting.
- Provide high quality remote technical software, hardware, and problem management support to clients.
- Communicate action plans to clients or IBM representatives.
- Collaborate with IBM Subject Matter Experts.
- Work on strategic projects including Artificial Intelligence (Watson), the Cognitive Support Platform, TCP/IP networking, and other technical support processes.
What you'll need#
- Currently enrolled in a Bachelor’s degree program for Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
- Experience with Problem Determination and Problem Source Identification.
- Strong analytical and problem-solving skills.
- Experience with at least one programming language such as C, C++, Python, or Java.
- Excellent English communication skills, both written and verbal.
- Familiarity with operating system concepts like memory management, file systems, and CPU architecture.
- Basic knowledge of storage concepts, including RAID, block versus object storage, and data redundancy.
- Understanding of networking fundamentals such as TCP/IP, DNS, NFS, SMB, and InfiniBand.
- Experience with Linux/Unix systems, including command-line operations.
- Experience reviewing software or hardware logs, such as system dumps or low-level troubleshooting.
- Familiarity with z/OS or other mainframe environments, APIs, and scripting.
- A basic understanding of LLM foundational models and generative AI.
- Experience developing presentations and creating spreadsheets.
- A background in tutoring, teaching assistant roles, or mentoring.
Location & details#
- Locations: Durham, NC; Poughkeepsie, NY; or Tucson, AZ.
- Term: Summer 2027.
- Work Modality: Hybrid.
- Employment: Full-time internship.
- Compensation: Paid position.
- Sponsorship: Not available.
About IBM
IBM provides IT services and consulting to a global client base. The company develops technology solutions across areas such as cloud computing, security, analytics, and infrastructure. It operates as a public organization with more than 10,001 employees. The corporate headquarters are located in Armonk, New York.
How to get in at IBM
Applying early at IBM gives you a measurable advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the pile grows. Being among the first candidates seen helps you stand out in a large applicant pool. You can also improve your response rates by reaching out to the recruiters behind the roles directly. Intern Insider surfaces the specific contacts for IBM positions so you can ask about the role or a referral. This direct approach often works better than sending your resume into a queue.
