About the role#
This is a 16-week co-op position for undergraduate students to gain practical experience working on IBM projects. You will join the Technical Support team to help clients resolve product issues and learn how IBM software functions within larger real-world solutions. This role requires a full-time commitment of 40 hours per week, and you must not be enrolled in concurrent coursework during the term.
What you'll do#
- Collaborate with global support and engineering teams to resolve client product issues.
- Analyze diagnostics and recommend solutions to help customers optimize their product usage.
- Create and update knowledge base articles to share technical insights.
- Educate clients on best practices and product usage.
- Work alongside Engineering and Product teams to improve IBM solutions.
- Participate in proactive support activities, including upgrade planning and product adoption.
What you'll need#
- Current enrollment in a Bachelor degree program in Computer Science, Computer Engineering, Artificial Intelligence, or a related field.
- Intent to return to your degree program after the co-op concludes.
- Availability to work full-time (40 hours/week) from January 19 to May 7, 2027.
- Availability to start a full-time role between December 2027 and August 2028.
- Familiarity with Windows or Linux operating systems.
- Exposure to programming languages such as Java or Python.
- Understanding of software development concepts and system integration.
- Basic troubleshooting and problem resolution skills.
- Fluency in English and strong communication skills.
- A focus on customer satisfaction.
Location & details#
- Term: Winter 2027
- Modality: Hybrid
- Compensation: Paid
- Sponsorship: Not provided
About IBM
IBM provides IT services and consulting to a global client base. The company develops technology solutions across areas such as cloud computing, security, analytics, and infrastructure. It operates as a public organization with more than 10,001 employees. The corporate headquarters are located in Armonk, New York.
How to get in at IBM
Applying early at IBM gives you a measurable advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the pile grows. Being among the first candidates seen helps you stand out in a large applicant pool. You can also improve your response rates by reaching out to the recruiters behind the roles directly. Intern Insider surfaces the specific contacts for IBM positions so you can ask about the role or a referral. This direct approach often works better than sending your resume into a queue.
