About the role#
As a Content Designer intern, you will join the team behind IBM Bob, an AI coding partner used by customers globally. You will own and expand the documentation that helps users understand and operate the tool. This role is based at the IBM Canada Lab in Markham, Ontario, for the Summer 2027 term.
What you'll do#
- Write and maintain technical documentation, including guides, feature references, and troubleshooting steps.
- Work directly in a React/MDX repository to keep documentation aligned with new feature releases.
- Participate in the pull request review loop by reading code diffs and drafting matching documentation.
- Propose content structures for new configuration sections and features.
- Write and review UI copy for labels, tooltips, error messages, and onboarding flows.
- Apply IBM Style standards and address issues in translation files.
- Run link validation and ensure pull requests pass automated checks.
- Use Bob daily to draft content and manage complex documentation tasks.
- Create and refine skills, modes, and rules to improve the documentation workflow.
- Improve documentation tooling, including writing automation scripts where appropriate.
What you'll need#
- Strong problem solving and communication skills with the ability to work both independently and collaboratively.
- Experience designing, developing, and producing accurate technical documentation using clear and direct language.
- Working familiarity with Git and GitHub, including branching, committing, and managing pull requests.
- Proficiency with Markdown or MDX.
- Ability to read code well enough to document it, follow samples, and verify command-line examples.
- Familiarity with AI coding tools and React-based documentation frameworks.
- Exposure to MCP (Model Context Protocol), VS Code extensions, or terminal and shell tooling.
- Familiarity with internationalization (i18n) workflows.
- Understanding of IBM Design Thinking, DevOps, and general software engineering concepts.
Location & details#
- Location: Markham, Ontario, Canada.
- Modality: Hybrid.
- Term: Summer 2027 (12-16 month duration).
- Status: Full-time, paid internship.
About IBM
IBM provides IT services and consulting to a global client base. The company develops technology solutions across areas such as cloud computing, security, analytics, and infrastructure. It operates as a public organization with more than 10,001 employees. The corporate headquarters are located in Armonk, New York.
How to get in at IBM
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