About the role#
As an IT Service Desk Intern, you will gain hands-on experience by supporting the technology needs of our offices and jobsites. This position begins as a part-time role in Winter 2027 and transitions to full-time during Summer 2027. You will work directly with our IT team to solve technical issues, manage assets, and help our employees stay productive.
What you'll do#
- Provide first-level support for technology issues via phone, email, Teams, and walk-up requests.
- Create, categorize, and route tickets within the ITSM platform.
- Assist with password resets, account unlocks, and basic access requests.
- Set up and image workstations for new hires.
- Support the deployment of laptops, desktops, mobile devices, and peripherals.
- Track hardware inventory and manage IT assets.
- Document common issues to build our knowledge base.
- Monitor ticket queues to ensure requests are assigned and updated.
- Assist with Microsoft 365 support and technology rollouts.
- Escalate complex issues to senior staff or specialized teams.
- Learn and apply ITIL principles for incident management.
- Shadow senior analysts to develop your troubleshooting and customer service skills.
What you'll need#
- Current pursuit of a bachelor's degree in Information Technology, Computer Science, Cybersecurity, Management Information Systems, or a related field.
- Strong interest in technical support and customer service.
- Excellent verbal and written communication skills with an ability to explain technical concepts to non-technical users.
- Strong organizational and time management skills.
- Proactive problem-solving abilities and a willingness to learn.
- Ability to work independently and collaborate with a team.
- High attention to detail.
- Comfort learning new software applications and business systems.
- Familiarity with Microsoft 365 applications.
- Understanding of computer hardware, operating systems, and basic networking.
- Experience with ticketing systems or help desk environments is a plus.
Location & details#
- This role is located in Lansing, East Lansing, and Holt, Michigan.
- This is an on-site position.
- This is a paid internship.
About Granger Construction
Granger Construction is a family-owned company based in Lansing, Michigan. Founded in 1959, the firm operates within the construction industry. It provides services such as general contracting, design build, and construction management. The company serves clients in the healthcare, industrial, education, and government sectors.
How to get in at Granger Construction
Securing an internship at Granger Construction requires staying ahead of the competition. Because roles fill quickly, Intern Insider sends an instant alert the moment a position is published, allowing you to apply early before the applicant pool grows. Being among the first to submit your materials helps ensure your application is reviewed before others.
Beyond the initial application, connecting with the right people can make a difference. Intern Insider surfaces the recruiters behind the company's roles, which enables you to reach out directly to ask about the position or a referral. This approach often improves response rates compared to standard submissions.
