About the role#
The IT ServiceDesk Intern supports the Gas South IT and PMO department. You will help resolve entry-level end-user requests and improve response times for helpdesk tickets. This role is a chance to start your IT career while working with internal users to troubleshoot technical issues.
What you'll do#
- Respond to technical assistance requests in person, via phone, and electronically.
- Diagnose and resolve hardware and software issues.
- Research questions using available resources and advise users on the right steps to take.
- Follow standard helpdesk procedures and log all interactions.
- Track and route requests while documenting resolutions.
- Escalate complex or urgent issues to the appropriate resource.
- Set up end-user hardware including PCs, monitors, printers, keyboards, mice, and phones.
What you'll need#
- Current status as a rising Junior or Senior pursuing a Bachelor's Degree in Computer Science or a related field.
- Computer proficiency with Microsoft OS and Office Suite applications.
- Demonstrated knowledge of Word, Excel, Outlook, and PowerPoint.
- Experience with basic hardware troubleshooting.
- The ability to learn and work with multiple computer systems quickly.
Location & details#
- Location: Atlanta, Georgia.
- Term: Summer 2027.
- Modality: This position is both on-site and remote.
- Employment: This is a paid, full-time internship.
About Gas South
Gas South provides natural gas to residential, commercial, industrial, and wholesale customers. Founded in 2006, the company operates as a subsidiary of Cobb EMC. It is based in Atlanta and employs between 201 and 500 people. The company serves markets across the Southeast, Mid-Atlantic, and Midwest regions. It donates 5% of its annual profits to support children in need.
How to get in at Gas South
Applying early to Gas South gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. Reaching out to the right person often beats waiting in a queue. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a referral, which materially improves your response rates.
