About the role#
The Student Operations Specialist serves as a central contact for Student Services, supporting systems, processes, and continuous improvement initiatives. This role bridges the gap between frontline teams and technical departments, such as Product and Technology, to translate business needs into operational requirements. You will investigate complex issues, coordinate cross-functional resolutions, and ensure that internal teams are prepared for system updates and organizational changes.
What you'll do#
- Serve as a point of escalation for complex operational and student-impacting issues requiring cross-functional collaboration.
- Analyze root causes and coordinate resolution efforts across departments.
- Support Student Services systems and operational tools, including Salesforce and related platforms, while maintaining operational workflows, forms, and routing processes.
- Monitor operational metrics, analyze data, and support reporting efforts to identify trends, risks, and opportunities for improvement.
- Assist with launches, system implementations, policy updates, and organizational change efforts.
- Partner with teams to submit, track, and validate system enhancements and bug fixes through tools such as Jira and Aha.
- Evaluate operational risks and recommend process enhancements to reduce manual effort and improve the student experience.
What you'll need#
- Experience in operations, business process support, project coordination, or a related field.
- Strong analytical and problem-solving abilities with the capacity to determine root causes and suggest solutions.
- Experience working with CRM platforms, case management systems, or operational tools, with a preference for Salesforce experience.
- Excellent organizational abilities and keen attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite, Google Workspace, PowerBI, and reporting tools.
- Ability to learn new systems and technologies quickly and manage multiple priorities.
- A customer-focused approach with a commitment to operational excellence.
Location & details#
- Location: United States
- Work Modality: On-site
- Employment Type: Full-time
- Compensation: $22.00 - $29.00 USD
- Eligible Majors: Business Administration, Operations Management, Data Science, Computer Science
