About the role#
This internship focuses on process documentation within the Technology Product Solutions division. You will assist with knowledge capture methodology and continuous improvement efforts. You will work alongside a coach and mentor to complete a dedicated project, which you will present to management at the end of your term.
What you'll do#
- Identify operational bottlenecks and find opportunities for improvement.
- Conduct employee interviews and job-shadowing to capture critical institutional knowledge.
- Review, update, and digitize existing documentation.
- Apply problem-solving, root cause analysis, and solution validation techniques.
- Assist in developing systems for knowledge capture.
- Understand auditing and compliance requirements for various tasks.
- Participate in on-the-job training, leadership roundtables, and group projects.
- Create and deliver presentations that summarize your findings, application of skills, and results.
What you'll need#
- Current enrollment as a rising senior undergraduate or graduate student.
- Preferred fields of study include Industrial Engineering, Mechanical Engineering, Supply Chain, Business Analytics, Operations, or Organizational Leadership.
- Strong computer skills with proficiency in Word, Excel, SharePoint, and OneDrive.
- Excellent verbal and written communication skills alongside sound interpersonal abilities.
- Critical thinking and problem-solving skills.
- Knowledge of IT infrastructure products and applications is a plus.
Location & details#
- This is a full-time, paid, on-site position based in Lawrence, Pennsylvania.
- You must have reliable transportation to the work site.
- The schedule is Monday through Friday, not to exceed 40 hours per week.
About Black Box
Black Box provides digital infrastructure solutions including network integration, managed services, and technology products. The company serves clients in sectors such as financial services, healthcare, retail, and manufacturing. Founded in 1976, it maintains a global presence with offices across the United States, Europe, India, and other regions. The organization employs approximately 5,546 people.
How to get in at Black Box
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