About the role#
This internship focuses on process documentation within the Technology Product Solutions division. You will work on knowledge capture methodology and continuous improvement projects. You will be paired with a coach and mentor to guide your work. Your internship concludes with a project presentation to management.
What you'll do#
- Apply problem solving, root cause analysis, and solution validation.
- Conduct employee interviews and job-shadowing activities to capture institutional knowledge.
- Identify operational bottlenecks and improvement opportunities.
- Review, update, and digitize documentation.
- Assist in developing knowledge capture systems.
- Learn about auditing and compliance tasks.
- Present your findings and project results to leadership and stakeholders.
What you'll need#
- Current enrollment as a rising senior or graduate student in Industrial Engineering, Mechanical Engineering, Supply Chain, Business Analytics, Operations, Organizational Leadership, or a similar field.
- Strong computer skills, specifically with Word, Excel, SharePoint, and OneDrive.
- Clear verbal and written communication skills.
- Ability to think critically and solve problems.
- Knowledge of IT infrastructure products and applications is a plus.
Location & details#
- This is a full-time, on-site role in Lawrence, Pennsylvania.
- The schedule is Monday through Friday, up to 40 hours per week.
- You will need reliable transportation to the office.
About Black Box
Black Box provides digital infrastructure solutions including network integration, managed services, and technology products. The company serves clients in sectors such as financial services, healthcare, retail, and manufacturing. Founded in 1976, it maintains a global presence with offices across the United States, Europe, India, and other regions. The organization employs approximately 5,546 people.
How to get in at Black Box
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