About the role#
The Graduate Student Support Coordinator for Online Programs provides comprehensive admissions, advising, and student services coordination for the School of Sustainability. This role supports graduate certificate and master's programs, specifically those related to sustainable food systems. The position requires a flexible schedule, as supporting working professionals may occasionally involve evening or weekend hours.
What you'll do#
- Run and track online admissions, enrollment, and retention reports to identify strategies for improvement.
- Maintain prospective student and applicant records using electronic systems like Salesforce and PeopleSoft.
- Resolve student issues by collaborating with instructors, university staff, and external departments.
- Respond to inquiries from prospective and current students via phone, email, and virtual meeting platforms.
- Participate in monthly College of Global Futures online meetings and other relevant academic support staff gatherings.
- Coordinate graduate admissions processes, including updating supplemental applications and entering decisions.
- Assist with recruitment efforts such as developing presentations, hosting webinars, and maintaining marketing materials.
- Conduct graduate student audits to identify and resolve registration holds.
What you'll need#
- Bachelor's degree and three years of experience appropriate to the field.
- Experience coordinating student services for online degree programs.
- Experience using software for tracking student interest, admissions, and progress, such as Salesforce.
- Demonstrated ability to establish rapport with students, faculty, alumni, administrators, and staff.
- Evidence of a master's degree in a related field is preferred.
Location & details#
- Location: Tempe, Arizona.
- Work Modality: On-site.
- Employment Type: Full-time.
- Term: Rolling.
