About the role#
As a Customer Success Intern, you will work with the Acres team in Fayetteville to support clients using a map-based land intelligence platform. You will report to the Customer Success Senior Manager and act as the primary advocate for enterprise customers. This role requires a mix of technical aptitude and relationship management to help users get the most out of land data and analytics.
What you'll do#
- Lead the onboarding process for new enterprise customers, including welcome calls and training.
- Serve as the primary point of contact for enterprise customers to provide guidance and resources.
- Resolve customer issues and maintain accurate records within CRM software.
- Prepare and present business reviews that cover usage and achievements.
- Manage the annual renewal process and identify opportunities for account growth.
- Collaborate with internal product and engineering teams to troubleshoot problems.
- Gather product feedback from customers to inform future improvements.
What you'll need#
- Current enrollment or degree in Business Administration, Marketing, Communications, or Computer Science.
- Technical aptitude and experience using CRM software.
- Strong relationship management skills.
- Ability to maintain data integrity.
- A customer-focused mindset.
Location & details#
- Location: On-site in Fayetteville, Arkansas.
- Term: Summer 2026.
- Duration: 3 months.
- Commitment: Full-time, 40 hours per week, Monday through Friday.
- Compensation: Paid at $15 per hour.
About Apprenticely
Apprenticely is a nonprofit organization based in Little Rock, Arkansas. Founded in 2018, the group focuses on workforce development and apprenticeship programs. It connects employers in sectors like information technology, manufacturing, energy, and healthcare with job seekers. The organization currently employs between 11 and 50 people.
How to get in at Apprenticely
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