About the role#
As a Digital Product Management Intern, you will work within the Enterprise Technology Services organization. You will join a team responsible for the company technology engineering, architecture, and infrastructure. This role sits at the intersection of business, technology, data, design, and customer experience. You will contribute to product initiatives that shape experiences for our customers and colleagues.
What you'll do#
- Partner with Product Managers, Engineers, Designers, Data Analysts, Architects, and business stakeholders to support product strategy, discovery, roadmap planning, and decision-making.
- Frame customer and colleague problems, define opportunities, develop hypotheses, and document product requirements, user stories, acceptance criteria, and solution concepts.
- Conduct customer discovery, stakeholder engagement, user research, and usability testing to inform product decisions.
- Define product outcomes, KPIs, success measures, dashboards, launch measurement, and post-launch learning plans.
- Evaluate how AI or automation could improve customer journeys, colleague experiences, internal products, analytics practices, documentation workflows, or team processes.
What you'll need#
- Currently enrolled in a full-time Master’s degree program in Business, Information Systems, Computer Science, Engineering, Business Analytics, Product Management, Economics, or a relevant field.
- Analytical and problem-solving skills to interpret data, evaluate information, identify patterns, form hypotheses, and develop clear recommendations.
- Written and verbal communication skills to explain ideas, product decisions, insights, risks, and recommendations to technical and non-technical audiences.
- Ability to collaborate within cross-functional teams and build working relationships with partners and stakeholders.
- Experience through coursework, projects, internships, research, or student organizations that demonstrate leadership, organization, customer focus, product-oriented thinking, data literacy, or technical fluency.
Location & details#
- Location: Phoenix, Arizona.
- Term: Summer 2027.
- Modality: Hybrid, remote, or on-site options available.
- Employment: Full-time internship.
- Compensation: This is a paid position.
- Sponsorship: We do not provide visa sponsorship for this role.
About American Express
American Express is a globally integrated payments company that provides products, insights, and experiences to customers and businesses. Founded in 1850, the firm maintains its headquarters in New York. It employs over 99,000 people and operates as a public company. Its core operations include network services, merchant services, corporate cards, and business travel.
How to get in at American Express
Securing an internship at American Express requires a proactive approach to the application timeline. Because early applicants are often reviewed before the candidate pool grows, Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. This timing often provides a distinct advantage in the selection process. You can also improve your response rates by reaching out to the recruiters behind the company's roles directly. Intern Insider surfaces these specific contacts so you can send a thoughtful inquiry or request a referral, which is a far more effective strategy than waiting for a response from a general queue.
