About the role#
The Business Strategy team within Global Servicing manages the company's customer service, credit, and fraud operations. This summer internship program provides exposure to senior leaders and business-critical project work. Successful interns may receive an offer to join a two-year rotation program following graduation.
What you'll do#
- Own and lead a critical business project, presenting your final recommendations to senior leadership.
- Develop insights to shape customer experience, digital transformation, and business growth strategies.
- Collaborate across product, risk, finance, technology, and operations teams to implement solutions.
- Perform cost-benefit analyses to determine the feasibility of new opportunities.
- Use statistical and optimization techniques to analyze data and identify operational improvements.
- Champion innovation that delivers business value and improves customer interactions.
What you'll need#
- Current enrollment in a Masters or MBA program with an expected graduation date between December 2027 and June 2028.
- At least 3 years of professional experience with a record of increasing responsibility.
- Strong analytical skills and experience with both qualitative and quantitative analysis.
- Proficiency in Excel and PowerPoint.
- Experience with SQL, Python, and Power BI is a plus.
- Ability to work independently as a self-starter.
- Excellent communication skills and the ability to explain complex concepts clearly.
- A demonstrated interest in financial services, technology trends, and business transformation.
Location & details#
- Location: Phoenix, Arizona.
- Term: Summer 2027.
- Work Modality: Hybrid and remote options available.
- Compensation: This is a paid internship.
- Eligibility: Applicants must have existing authorization to work in the United States, as sponsorship is not provided.
About American Express
American Express is a globally integrated payments company that provides products, insights, and experiences to customers and businesses. Founded in 1850, the firm maintains its headquarters in New York. It employs over 99,000 people and operates as a public company. Its core operations include network services, merchant services, corporate cards, and business travel.
How to get in at American Express
Securing an internship at American Express requires a proactive approach to the application timeline. Because early applicants are often reviewed before the candidate pool grows, Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. This timing often provides a distinct advantage in the selection process. You can also improve your response rates by reaching out to the recruiters behind the company's roles directly. Intern Insider surfaces these specific contacts so you can send a thoughtful inquiry or request a referral, which is a far more effective strategy than waiting for a response from a general queue.
