About the role#
The School of Global Health Management and Informatics at UCF Downtown is hiring a Student Tech Support Specialist. This role supports the technology used by students in the program, including specialized academic applications and university systems. You will work on-site for 25 hours per week, with a preferred schedule of Monday through Friday between 1:00 PM and 7:00 PM.
What you'll do#
- Provide front-line and advanced technical support to students by troubleshooting hardware, software, and network issues.
- Diagnose and repair complex hardware and software problems using electronic and networking testing equipment.
- Perform Change Management, Request Management, Incident Management, and Problem Management functions within ServiceNow.
- Create knowledge base articles to document solutions, processes, and procedures.
- Educate clients on how to use equipment, software, and university systems.
- Support specific applications including SQL, Visio, Project, and TrueCode.
What you'll need#
- High School Diploma or equivalent.
- 4+ years of relevant experience.
- Experience providing technical support for computer hardware, software applications, and peripheral devices.
- Familiarity with Active Directory and identity and access management principles.
- Effective verbal and written communication skills.
Location & details#
- Location: Orlando, Florida (UCF Downtown).
- Work Modality: On-site.
- Employment Type: Part-time, fixed-term.
- Compensation: $20.00 per hour.
- Eligibility: Must be authorized to work for any U.S. employer. Sponsorship is not available.
About University of Central Florida
The University of Central Florida operates as an educational institution based in Orlando. It maintains 13 colleges that offer more than 230 degree programs. The university supports the U.S. space program and serves the Central Florida region. It was established in 1963 and currently employs over 10,001 people.
How to get in at University of Central Florida
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