Company: The Options Clearing Corporation Title: Year-Round Intern - Desktop Engineering Location: Chicago - 125 S Franklin Posted Date: Posted Today Employment Type: Part time Sidebar Info: Protect yourself from recruitment scams Employers are seeing an increase in activity involving individuals falsely claiming to represent our company. These scams often include fake job offers, interviews or requests for financial and personal information. We take these matters seriously and want to ensure you stay informed and protected throughout your job search. Please keep the following in mind: OCC will never ask for payment or request personal banking information at any stage of the recruitment or career process. All official recruitment communications will come from a verified OCC email address ending in @theocc.com or the specific e-mail address of theocc@myworkday.com . Be cautious of messages from personal or non-company email addresses. Do not engage with or respond to suspicious emails or messages. If you are unsure about the legitimacy of a communication, verify the sender's email address and contact us directly. Hover over the sender's email address and confirm it ends with @theocc.com or myworkday.com and be alert for misspellings or added words. If you receive a suspicious email, text or phone call using OCC's name, please forward it to talentacquisition@theocc.com . Interviews OCC does not utilize video chat rooms (that is, Google Hangouts) to conduct interviews. OCC will only use our approved Zoom video interview platform. Your vigilance helps protect you and supports the integrity of our hiring process. Recognizing fraudulent communications Phishing emails often: Do not address you by name. Create a sense of urgency to prompt quick action. Contain links that lead to suspicious websites or malicious attachments. Include grammatical or spelling errors.
Job Description: THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIPTo be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.INTERNS AND SEASONAL INTERNS ARE ELIGIBLE ONLY FOR PAID SICK LEAVE ACCRUED BASED ON HOURS WORKED. NO OTHER BENEFIT INCLUDING TECHNOLOGY STIPEND APPLY TO INTERNS OR SEASONAL INTERNSLocation: ChicagoInternship type: Year-round intern (1,000 hours max, January 2027–December 2027)Hybrid Work ProgramOCC operates under a Hybrid Work Program which, absent an approved exception, requires employees to work from an OCC office at least 3 days per week. To maximize in–person collaboration, Tuesday and Wednesday are considered anchor days, and all employees are expected to work in the office both days. Employees meeting performance expectations are generally permitted to select 2 other days per week to work remotely if desired. When working remotely, employees are generally expected to work from the state in which they reside, absent an exception approved by Human Resources. Additionally, OCC generally does not permit employees to work while traveling internationally.About OCC:A World Class Clearing OrganizationThe Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 21 exchanges and trading platforms.OCC also provides free and engaging educational resources about the benefits and risks of options through its Options Industry Council (OIC). OCC is building a culture that empowers continued learning, authentic innovation, and constant creativity.About the Intern Program:OCC is looking for interns who are eager to learn, humble enough to ask questions, and ready to think critically about complex problems. The OCC Internship Program equips students with the real-world skills needed to transition successfully into a career in financial services. As an intern, you will contribute to meaningful projects, applying your skills and knowledge to real challenges facing the business. Your time with us is a real opportunity to make a genuine impact on the future of OCC!OCC's Year-Round Internship Program is a 12-month opportunity running from January through December and is open to both undergraduate and graduate students who are actively enrolled at a college or university. Interns work up to 20 hours per week during the school year and up to 40 hours per week during the summer, subject to a 1,000-hour cap. The role is based in a hybrid work environment, and overtime is not permitted.About the Team & RoleThe intern will provide advanced technical support, resolve complex issues, and often serve as an escalation point for junior staff. Interns will have deep knowledge of hardware, software, and network systems, coupled with strong communication skills for interacting with customers, vendors, and other IT teams. Their role often extends to training, developing support processes, and project participation.Job Summary & ResponsibilitiesLog incoming tickets in ServiceNow with complete detail, including user information, issue description, screenshots, and timestampsCategorize and prioritize tickets based on issue type and urgencyCheck ServiceNow for duplicate or related tickets before treating an issue as isolatedProvide first-level troubleshooting for hardware, software, and connectivity issuesReset passwords and unlock user accounts in accordance with security proceduresProvision applications to users for VDIAssist with basic network connectivity issues, including Wi-Fi and VPN accessEscalate unresolved or complex issues to Level 2/3 support with clear documentation of steps already takenFollow up with users to confirm issue resolution and close tickets appropriatelyMaintain and update knowledge base articles or internal documentation as neededProvide friendly, clear communication to non-technical users throughout the support processCandidate QualificationsDesired MajorsComputer Science or comparableTechnical Skills/Experience DesiredBasic understanding of Windows 11 (or Windows 10/11 generally)Understanding of Active Directory concepts (users, groups, lockouts); admin experience not requiredComfortable navigating ticketing systems (ServiceNow experience is a plus, not required)Basic troubleshooting mindset: reproduce issue → isolate cause → escalate if neededAdditional QualificationsWritten communication precision — tickets need to be actionable by someone who wasn't on the callBasic understanding of virtual desktop infrastructure (VDI) concepts, even without hands-on VMware/Horizon experienceExposure to scripting or automation (even basic) for repetitive tasksAbility to translate technical issues into plain language for non-technical usersComfortable documenting steps taken so another technician could pick up where you left offAbout UsThe Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.Salary Range$25.00 - $25.00Incentive RangeThis position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.Step 1When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume. Step 2You will receive an email notification to confirm that we've received your application.Step 3If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. For more information about OCC, please click here.OCC is an Equal Opportunity Employer
About The Options Clearing Corporation (OCC)
The Options Clearing Corporation is an equity derivatives clearing organization. It provides clearing and settlement services for options, futures, and securities lending transactions. Based in Chicago, the firm operates as a Systemically Important Financial Market Utility. It serves over 100 clearing members and supports 21 exchanges and trading platforms.
How to get in at The Options Clearing Corporation (OCC)
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