Internship, Program Manager, Field Service North America

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    Tesla

    10,001+ employeesFounded 2003Austin, TexasMotor Vehicle Manufacturing
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    Best applied by Sep 30

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    About the role#

    As a Program Manager intern, you will support the planning, execution, and optimization of vehicle service and market entry initiatives. This role focuses on enabling efficient, data-driven expansion across new regions. You will work closely with leadership to define processes, track performance, and support the rollout of products and services. This position requires a blend of project management, data analysis, and cross-functional collaboration.

    What you'll do#

    • Analyze operational data and performance metrics to identify trends, bottlenecks, and process improvements.
    • Review market readiness, operational setup, and go-to-market timelines.
    • Collaborate with senior leadership to refine operational documents, workflows, and launch checklists.
    • Work with operations, logistics, service, sales, regulatory, and supply chain teams to ensure alignment.
    • Support expansion programs, including facility readiness, staffing models, inventory positioning, and team enablement.
    • Build and maintain dashboards to track Central South Field Service KPIs, including scheduling, backlog, and customer satisfaction.
    • Manage appointment availability, shop loading, and mobile service response.
    • Coordinate Robotaxi service programs, including resource allocation and regional rollouts.
    • Travel occasionally to local field locations to validate processes and gather feedback.

    What you'll need#

    • Proficiency in Excel, including pivot tables, VLOOKUP, and macros.
    • Experience with MS Suite tools like PowerPoint, Word, and Teams.
    • Basic AI skills using tools like Copilot or ChatGPT.
    • A background in operations, project management, or business analysis is preferred.
    • Ability to prioritize multiple projects and meet deadlines.
    • Strong analytical mindset with a focus on problem-solving.
    • Experience working in cross-functional teams.
    • Willingness to work overnight shifts occasionally, for less than 5% of the time.
    • Fluency in Spanish or Portuguese is considered a plus.
    • Currently enrolled in an academic program for Business Administration or Operations Management.

    Location & details#

    • Location: Tempe, Arizona.
    • Term: Winter 2027 and Summer 2027.
    • Modality: Full-time, 40 hours per week, on-site.
    • This is a paid internship.

    About Tesla

    Tesla produces electric vehicles, battery storage systems, and solar energy products. Founded in 2003, the company operates six vertically integrated factories across three continents. It is headquartered in Austin, Texas, and employs over 10,000 people. The organization designs, manufactures, sells, and services its products internally.

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