Company: Tesla Title: Internship, Program Manager, Field Service North America (Winter/Spring 2027) Location: Austin, Texas, United States Employment Type: Intern/Apprentice Compensation: BenefitsAs a full-time Tesla Intern, you will be eligible for: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k), Employee Stock Purchase Plans, and other financial benefits Company Paid Basic Life, AD&D, and short-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Commuter benefits Employee discounts and perks program Department: Sales & Customer Support Consider before submitting an application:This position is expected to start January 2027 and continue through Winter/Spring term (ending approximately May 2027) or continuing into Summer 2027 if available and there is an opportunity to do so. We ask for a minimum of 12 weeks, full-time (40 hours/week) and on-site, for most internships. Our internship program is for students who are actively enrolled in an academic program. Recent graduates seeking employment after graduation and not returning to school should apply for full-time positions, not internships.International Students: If your work authorization is through CPT, please consult your school on your ability to work 40 hours per week before applying. You must be able to work 40 hours per week on-site. Many students will be limited to part-time during the academic year.As Tesla advances its RoboTaxi and autonomous vehicle initiatives, we are seeking a proactive and analytical individual to support the planning, execution, and optimization of Robotaxi maintenance operations. The Project Manager Intern will play a critical role in ensuring seamless integration of RoboTaxi systems with field service workflows, driving efficiency, and supporting data-driven decision-making. This position requires a blend of technical curiosity, project management skills, and the ability to collaborate across teams to scale autonomous vehicle operations. This role involves analyzing and improving existing processes, providing feedback to stakeholders, and collaborating with teams to implement changes. Ideal candidates will have a strong understanding of Tesla's operations and be able to prioritize multiple projects while meeting deadlines.
Build and maintain dashboards to track North America Field Service KPIs — scheduling, availability, backlog, customer satisfaction, productivity, and revenue — using Excel or internal Tesla tools. Include Robotaxi service metrics (fleet readiness, technician efficiency, service cycle times) as part of the same operating pictureAnalyze data and performance metrics to identify trends, bottlenecks, and opportunities across Field Service and Robotaxi operationsSupport scheduling and appointment availability: shop loading, production planning, open capacity, and mobile service response across North AmericaHelp manage backlog: aging work, days until next available appointment (DUNAA), work-in-progress, and recovery plans with regional teamsTrack and help improve customer satisfaction, including drivers of CSAT and follow-through with the fieldSupport productivity and revenue initiatives (labor productivity, cars per technician, throughput vs. demand, and related commercial outcomes)Collaborate with senior leadership to develop and refine operational documents, workflows, and process standards for Field Service and Robotaxi serviceConduct time studies and process reviews to evaluate efficiency and recommend improvements for service centers, mobile, and Robotaxi maintenance operationsOccasionally travel to field locations in the Austin area to validate processes, gather feedback, and support on-ground implementationWork cross-functionally with Collision, Sales, and Delivery so service planning, capacity, and customer experience stay aligned across the journey — not only within ServicePartner with regional and territory teams on best practices, and help coordinate Robotaxi service programs (scheduling, resource allocation, and regional rollout) as that network growsAssist in the execution of key Field Service initiatives, including production planning, shop loading, scheduling, and mobile service response
Proficiency in Excel (data analysis, pivot tables, VLOOKUP, macros) and other Microsoft 365 tools (PowerPoint, Word, Teams)Basic AI skills: comfortable using AI tools (for example Copilot, ChatGPT, or similar) to draft, analyze, summarize, and speed up day-to-day workBackground in operations, project management, or a related field. Interest in autonomous vehicle / Robotaxi operations is a plus, not a requirementAbility to prioritize multiple projects, meet deadlines, and adapt to a dynamic environment spanning Field Service and RobotaxiExcellent communication and collaboration skills, with experience working in cross-functional teams (e.g., service, operations, sales, delivery)Willingness to work overnight shifts (less than 5% of the time) for time studies and operational analysisWillingness to occasionally travel within the Austin area to field locations. Travel outside Austin / across North America is not expected
About Tesla
Tesla produces electric vehicles, battery storage systems, and solar energy products. Founded in 2003, the company operates six vertically integrated factories across three continents. It is headquartered in Austin, Texas, and employs over 10,000 people. The organization designs, manufactures, sells, and services its products internally.
How to get in at Tesla
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