About the role#
This internship supports the planning, execution, and optimization of Field Service operations in North America, with a focus on Robotaxi maintenance. You will work on data analysis, process improvement, and cross-functional coordination to help scale autonomous vehicle operations. This is a full-time, on-site position based in Austin, Texas.
What you'll do#
- Build and maintain dashboards to track North America Field Service KPIs, including Robotaxi fleet readiness and service cycle times.
- Analyze performance metrics to identify trends, bottlenecks, and operational opportunities.
- Support scheduling, appointment availability, and backlog management.
- Track customer satisfaction and support productivity and revenue initiatives.
- Collaborate with senior leadership to develop operational documents, workflows, and process standards.
- Conduct time studies and process reviews to evaluate efficiency.
- Work cross-functionally with Collision, Sales, and Delivery teams.
- Partner with regional teams on best practices and coordinate Robotaxi service programs.
- Travel occasionally to field locations in the Austin area to validate processes.
What you'll need#
- Active enrollment in an academic program related to Business Administration, Operations Management, or Supply Chain Management.
- Proficiency in Excel, including data analysis, pivot tables, VLOOKUP, and macros.
- Familiarity with Microsoft 365 tools like PowerPoint, Word, and Teams.
- Basic skills using AI tools such as Copilot or ChatGPT.
- Background in operations or project management.
- Ability to prioritize multiple projects and meet deadlines.
- Strong communication skills and experience working in cross-functional teams.
- Interest in autonomous vehicle and Robotaxi operations.
- Willingness to work overnight shifts occasionally (less than 5% of the time).
- Willingness to travel within the Austin area.
Location & details#
- Location: Austin, Texas.
- Term: Winter 2027 and Summer 2027.
- Modality: On-site, full-time (40 hours per week).
About Tesla
Tesla produces electric vehicles, battery storage systems, and solar energy products. Founded in 2003, the company operates six vertically integrated factories across three continents. It is headquartered in Austin, Texas, and employs over 10,000 people. The organization designs, manufactures, sells, and services its products internally.
How to get in at Tesla
Applying early at Tesla provides a distinct advantage because recruiters review candidates before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the right people often yields better results than submitting to a general queue. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a referral, which materially improves your response rates.
