About the role#
This is an 8-month co-op position within the Interactive Call Centre Technology department. You will work with the Tier 1 Operations team to support Sun Life users with telecom, wireless, and call centre infrastructure. This role involves both technical support and project-based work, including configuring user profiles and assisting the Engineering and Architecture group on ICT projects.
What you'll do#
- Design, develop, and test telecommunications software solutions.
- Provide Tier 1 technical support for telecom, wireless, and call centre infrastructure.
- Configure and set up user profiles, accounts, and extensions for communication devices.
- Assist with planning, scheduling, and implementing telecommunications systems.
- Consult with teams on installing and maintaining networks and attached hardware.
- Collect data for performance and testing metrics.
- Review business requirements for accuracy and completeness.
- Identify and assess project risks and exposures.
- Develop and maintain test plans for less complex functions.
- Design test case documentation, including data setup, execution steps, and expected results.
- Execute various testing types, such as functional, integration, stress, and regression testing.
- Log and manage defects in Quality Center until resolution.
- Provide input for and complete test reports.
What you'll need#
- Enrollment in Computer Science, Computer Engineering, or Electrical Engineering with a graduation date of August 2027 or later.
- Strong working knowledge of Windows-based applications.
- Understanding of testing activities, including unit, performance, and load testing.
- Familiarity with testing methods such as black box, white box, boundary testing, and decision tables.
- Knowledge of voice network features and telecommunications architecture.
- Ability to evaluate procedural problems and recommend solutions that minimize risk.
- Technical writing skills for documenting tests and results.
- Programming experience is considered an asset.
Location & details#
- Location: Toronto, Ontario, Canada.
- Work Modality: Hybrid.
- Employment Type: Full-time.
- Terms: Winter 2027 and Summer 2027.
About Sun Life
Sun Life is a financial services organization founded in 1865. It provides insurance and investment products to clients across Canada, the United States, the United Kingdom, Hong Kong, the Philippines, and Indonesia. The company is based in Toronto and maintains a global workforce of more than 38,000 employees. It operates as a public company.
How to get in at Sun Life
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