About the role#
As a TechStop IT Help Desk intern, you will join the End User Support team. You will provide in-person technical support to employees in a walk-up environment. This role focuses on helping users with their devices and software while managing work orders efficiently. You will work between 15 and 40 hours per week based on department needs.
What you'll do#
- Provide on-site support for IT issues, requests, and hardware such as laptops, tablets, and smartphones.
- Troubleshoot problems with applications, operating systems, network connectivity, and infrastructure.
- Partner with other support teams by sharing knowledge and technical assistance.
- Follow defined processes for Incident Management and Request Tickets.
- Write knowledge articles for business stakeholders and support staff.
- Assist with additional tasks as needed.
What you'll need#
- High school diploma, GED, or equivalent.
- Current enrollment in at least six college-level credit hours (100 level or above).
- Progress toward a degree or certificate from an accredited college or university.
- Experience with Windows, Macintosh, and Microsoft Office.
- Familiarity with Android and iOS mobile devices.
- Strong background in client support with the ability to assist people of varying technical skill levels.
- Clear oral and written communication skills and a grasp of documentation practices.
- Ability to organize and prioritize multiple tasks.
Location & details#
- Location: Tempe, Arizona.
- Work Modality: This position is hybrid and on-site. Employees must live and work in Arizona.
- Employment Status: This is a paid, full-time internship.
- Work Authorization: Candidates must be legally authorized to work in the United States. SRP does not provide visa sponsorship.
About Salt River Project
Salt River Project provides water and power services to the Phoenix metropolitan area. Founded in 1903, the company operates as a utility provider with a focus on power generation and water delivery. It maintains a workforce of over 5,000 employees. The organization is based in Tempe, Arizona.
How to get in at Salt River Project
Applying early to Salt River Project gives you a significant advantage because recruiters review applications before the volume becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. It is a simple way to stay ahead of the curve while you manage your other coursework. You can also reach out to the recruiters behind these roles to ask about the position or a referral, which materially improves your response rates. Intern Insider surfaces the specific people managing the hiring process at Salt River Project so you can connect directly. This approach often works better than waiting for a response from a general application queue.
