About the role#
This is a full-time, paid IT Help Desk internship for the Summer 2026 term. Reporting to the IT Operations Manager, you will support team member onboarding and offboarding processes while gaining hands-on experience in a construction industry environment.
What you'll do#
- Prepare and deploy laptops, iPads, and mobile devices.
- Provision user accounts and access across various SaaS applications.
- Maintain accurate hardware inventory records for issued and returned equipment.
- Document existing workflows to identify opportunities for improvement and automation.
- Assist the Help Desk team by responding to and resolving end-user support tickets.
What you'll need#
- Current status as a junior or senior pursuing a degree in Information Technology, Computer Science, Data Science, Cybersecurity, or a similar field.
- Working knowledge of the Microsoft Office Suite.
- Experience with computer troubleshooting and repair is preferred.
- Excellent verbal and written communication skills.
- Ability to organize, prioritize, and manage multiple tasks with strong attention to detail.
- A professional drive and a strong desire to learn.
Location & details#
- Location: Grand Rapids, Michigan.
- Modality: This position is fully on-site.
- Physical requirements: The role involves sitting for long periods, intermittent movement to access office equipment, and the ability to lift up to 35 lbs, bend, stoop, kneel, and climb.
How to get in at Rockford
Intern Insider's per-company playbook.
Securing an internship at Rockford requires timing and persistence. Because the company manages a large volume of projects, roles fill quickly. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, as early applicants get seen before the pile grows. You should prioritize your application to ensure your resume reaches the team before the candidate pool becomes unmanageable. Connecting with the right people at Rockford can help you stand out from the general applicant pool. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates. A direct, professional inquiry often provides more insight into the team's current needs than a standard submission.
