About the role#
As an IT Help Desk Intern at Rockford, you will support team member onboarding and offboarding processes. This role reports to the IT Operations Manager and provides hands on experience within the construction industry. You will work on real tasks, receive training, and participate in company networking opportunities.
What you'll do#
- Prepare and deploy laptops, iPads, and mobile devices.
- Provision user accounts and access across various SaaS applications.
- Maintain accurate hardware inventory records for issued and returned equipment.
- Document existing workflows to identify opportunities for improvement and automation.
- Assist the Help Desk team by responding to and resolving end-user support tickets.
What you'll need#
- Current status as a junior or senior pursuing a degree in Information Technology, Computer Science, Data Science, Cybersecurity, or a similar field.
- Working knowledge of the Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to organize, prioritize, and manage multiple tasks with attention to detail.
- Knowledge of computer troubleshooting and repair is preferred.
- A strong desire to learn and professional drive.
Location & details#
- Location: Grand Rapids, Michigan.
- Term: Summer 2026.
- Modality: Full-time, on-site.
- Physical requirements: Ability to sit for long periods and perform tasks such as lifting up to 35 lbs, bending, stooping, kneeling, and climbing.
About Rockford
Rockford operates in the construction industry with a focus on development and property management. The company started in 1987 and maintains its headquarters in Grand Rapids, Michigan. It employs between 201 and 500 people. The firm manages projects across the United States, acting as both an owner and an operator for its developments.
How to get in at Rockford
Securing an internship at Rockford requires timing and persistence. Because the company manages a large volume of projects, roles fill quickly. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, as early applicants get seen before the pile grows. You should prioritize your application to ensure your resume reaches the team before the candidate pool becomes unmanageable. Connecting with the right people at Rockford can help you stand out from the general applicant pool. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates. A direct, professional inquiry often provides more insight into the team's current needs than a standard submission.
