About the role#
This is a four-month internship within the after-sales customer service department. You will focus on designing and developing software tools to improve customer support and streamline problem resolution for both clients and the support team. This role operates in a professional environment where you will combine technical development with customer service initiatives.
What you'll do#
- Study the needs of Event Managers to identify service gaps and common issues.
- Design and develop software tools or online platforms to simplify problem resolution.
- Gather feedback from customers and the internal team to refine and improve tools.
- Generate periodic reports and monitor customer service performance to ensure positive impact.
- Develop and initiate optimization strategies to support clients.
- Coordinate and support continuous improvement initiatives.
- Implement solutions for global standardization.
- Automate and improve existing reports.
- Develop tools and reports using Power BI.
- Create processes and methodology to improve master data quality.
What you'll need#
- Enrollment in a Canadian university throughout the internship.
- Eligibility to work in Canada.
- Pursuing studies in Business Administration or Mechanical, Software, Computer, Industrial, or Aerospace Engineering.
- Good knowledge of the English language, both written and spoken.
- Strong organizational and project management skills.
- Ability to handle multiple tasks with varying priorities simultaneously.
- Ability to work on-site.
Location & details#
- Location: Saint-Hubert, Quebec, Canada.
- Term: Winter 2027 (January 5 to April 23, 2027).
- Modality: Full-time, exclusively on-site, Monday to Friday.
- Note: This position requires a criminal background check and authorization for handling controlled goods.
About Pratt & Whitney
Pratt and Whitney operates as a business unit of RTX. The company manufactures propulsion systems and auxiliary power units for aircraft. It maintains its headquarters in East Hartford, Connecticut. The organization employs over 30,000 people.
How to get in at Pratt & Whitney
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