About the role#
The Director of CRM and Student Systems provides strategic leadership for the college's customer relationship management platform. This role oversees the implementation, strategy, governance, and performance of the system across the student lifecycle. Reporting to the Dean of Community and Student Engagement, the Director partners with Enrollment, Marketing, IT, and Student Affairs to ensure technology solutions support recruitment, onboarding, and engagement goals.
What you'll do#
- Provide institutional leadership for CRM implementation and governance.
- Translate enrollment and student success priorities into CRM-supported workflows and engagement models.
- Collaborate with Information Technology to ensure system integrations, security, data integrity, and platform reliability.
- Establish performance measures, dashboards, and reporting strategies to evaluate institutional outcomes.
- Develop institutional standards for CRM requests, prioritization, and release planning.
- Lead change management efforts to support effective CRM adoption across departments.
- Supervise CRM staff, including setting priorities and evaluating performance.
What you'll need#
- Bachelor’s degree from an accredited institution of higher education.
- At least three years of progressively responsible professional experience leading enterprise technology initiatives, business systems, project management, or process improvement.
- Experience managing enterprise software implementations or technology-enabled projects.
- Demonstrated success supervising professional staff or leading significant cross-functional teams.
- Experience establishing governance, operational standards, or institutional procedures.
- Ability to communicate effectively with executive leadership, technical staff, and non-technical stakeholders.
- Strong analytical, organizational, and project management skills.
Location & details#
- Location: Arkansas, United States.
- Modality: On-site.
- Employment type: Full-time.
- Compensation: $75,147 annualized (higher compensation may be considered based on qualifications).
- Hiring process: Rolling.
About NorthWest Arkansas Community College
NorthWest Arkansas Community College is a public two-year institution. It serves Benton and Washington counties. The college opened in 1990. It provides pathways for students to earn certificates or degrees. It also assists students who plan to transfer to four-year institutions.
How to get in at NorthWest Arkansas Community College
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