About the role#
Neuralink is looking for an IT Systems Administrator Intern to support our corporate environment. You will act as a primary point of contact for technical support, handling daily tickets and assisting with user lifecycle management. This role provides the opportunity to work alongside full-time IT Systems Administrators on infrastructure projects and systems maintenance.
What you'll do#
- Provide T1 and T2 Helpdesk support by triaging and resolving tickets across macOS, Windows, and Linux.
- Manage device imaging, configuration, and deployment for new hires.
- Handle user onboarding and offboarding processes.
- Troubleshoot L1 and L2 connectivity issues, including Wi-Fi and VPN problems.
- Maintain hardware asset inventory and documentation.
- Support conference room AV equipment, including displays and audio hardware.
- Create and update Helpdesk documentation and knowledge base articles.
- Collaborate with the team on broader projects related to endpoint management and SaaS administration.
What you'll need#
- Current enrollment in or recent completion of a degree in Computer Science, Information Technology, Information Systems, or a related field.
- Foundational knowledge of macOS, Windows, or Linux operating systems.
- Basic understanding of networking concepts like TCP/IP, DNS, and DHCP.
- Strong communication skills and the ability to support a diverse user base.
- A proactive approach to learning and collaborating with the team.
- Experience in IT support or customer-facing technical roles is preferred.
- Familiarity with MDM platforms like Jamf, Intune, or Kandji is preferred.
- Experience with Google Workspace, Slack, or Zoom administration is preferred.
- Basic scripting knowledge in Python, Bash, or PowerShell is preferred.
- Familiarity with identity and access management concepts, such as SSO and MFA, is preferred.
- Awareness of data privacy best practices or experience in a regulated environment is preferred.
Location & details#
- This is a full-time, on-site internship position.
- Locations: Austin, Texas and South San Francisco, California.
- The term is rolling.
- This position is paid at an hourly rate of $25 per hour.
About Neuralink
Neuralink is a biotechnology research company that develops implantable brain-computer interfaces. Founded in 2016, the firm creates technology designed to facilitate interaction between neural signals and digital devices. It operates out of Austin, Texas, and South San Francisco, California. The company employs approximately 700 people.
How to get in at Neuralink
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