About the role#
Join the Mortgage Operations and Accounting team to gain hands-on experience with the end-to-end servicing of a commercial mortgage portfolio. This role combines daily operational tasks with project work focused on accuracy, controls, and the practical use of automation tools. You will work alongside colleagues in cash and tax management, client servicing, and system testing to support the commercial mortgage lifecycle.
What you'll do#
- Assist with operational accounting activities, including cash, tax, reconciliation, reporting, and reserve accounts.
- Support client-servicing processes by organizing information, monitoring requests, and maintaining documentation.
- Review data and reports for accuracy and follow up with team members on exceptions.
- Participate in system testing and user acceptance testing by executing scripts, documenting results, and reporting issues.
- Prepare spreadsheets, process documentation, and checklists for internal use.
- Map processes to identify opportunities for reducing manual effort and strengthening controls.
- Use Microsoft 365, Excel, and automation tools to support analysis and process improvement.
- Collaborate with cross-functional partners and provide updates on assigned projects.
What you'll need#
- Current enrollment in a post-secondary program in Accounting, Finance, Business, Commerce, or Economics (preferably second or third year).
- Basic understanding of accounting concepts and an interest in financial services or mortgage operations.
- Proficiency in Microsoft Office, specifically Microsoft Excel.
- Strong analytical skills with a focus on accuracy and detail.
- Ability to organize work, manage priorities, and meet deadlines.
- Clear written and verbal communication skills.
- Commitment to handling confidential financial and client information responsibly.
- Experience with Excel features like PivotTables, formulas, or lookups is preferred.
- Exposure to automation and analytics tools such as Power Query, Power BI, SQL, or VBA is an asset.
- Experience documenting procedures or participating in group projects with defined deliverables is preferred.
Location & details#
- Location: Toronto, Ontario, Canada.
- Term: Summer 2027 (3-4 month duration).
- Work Modality: Hybrid.
- Employment Type: Full time.
About Manulife
Manulife is an international financial services group based in Toronto. The company operates as Manulife in Canada, Asia, and Europe and as John Hancock in the United States. It manages over 1.3 trillion dollars in assets for approximately 34 million customers. The organization employs more than 34,000 people and works with over 116,000 agents.
How to get in at Manulife
Securing an internship at Manulife requires speed, as early applicants are often reviewed before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. This approach ensures your application is seen early in the process. You can also improve your chances by connecting with the people hiring for these roles. Intern Insider surfaces the recruiters behind Manulife positions so you can reach out directly to ask about the role or a referral. This direct outreach often yields better response rates than submitting an application into a general queue.
