About the role#
The Customer Service Intern supports our service team with daily administrative tasks and vehicle intake processes. This position provides hands-on experience in the truck service industry for students or individuals starting their careers. You will work on-site in Hammond and gain insight into how a service department functions from the initial customer greeting to the final repair.
What you'll do#
- Handle and route incoming branch calls.
- Greet customers and collect vehicle information when they arrive.
- Prepare service tickets including estimates for time, cost, and labor.
- Document customer concerns on repair orders to help our technicians.
- Assist with vehicle inspections, including taking photos and videos.
- Communicate repair updates and inspection results to customers.
- Shadow service advisors during appointment scheduling and general inquiries.
- Maintain service history records and repair authorizations.
- Assist with warranty claims processing and documentation.
- Review and close repair orders under supervision.
- Attend team meetings and training sessions.
- Keep your workspace clean and professional.
What you'll need#
- Enrollment in a continued education program.
- High School Diploma or GED equivalent.
- Up to 6 months of customer service experience is preferred.
- Ability to lift up to 30 pounds for extended periods.
- Awareness of safety protocols in a shop environment with exposure to grease, dust, and moving parts.
Location & details#
- Location: Hammond, Louisiana.
- Modality: On-site.
- Employment: Full-time, paid internship.
- Term: Rolling.
About Kenworth of Louisiana
Kenworth of Louisiana operates eight full-service franchise facilities across the state. The company provides sales, leasing, rental, service, parts, salvage, and towing for the commercial truck industry. It functions as a dealership for Kenworth and Hino trucks. The business maintains its headquarters in Gray, Louisiana, and employs between 201 and 500 people.
How to get in at Kenworth of Louisiana
Applying to Kenworth of Louisiana early gives you a distinct advantage before the candidate pool grows. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your application among the first. Getting your materials in early ensures your profile is seen while recruiters are still actively reviewing new submissions. Reach out to the recruiters behind these roles to ask about the position or a potential referral. Intern Insider surfaces these contacts so you can connect directly, which often improves your response rate compared to applying through a general queue. This approach shows initiative and helps you stand out from other applicants.
