About the role#
We are looking for a Support Operations Intern to manage customer experiences during a period of growth. You will own Tier 1 and Tier 2 support tickets from start to finish. This role requires speed and quality to ensure our users receive help while the core team builds infrastructure. You will spend most of your time in the queue, with the remaining time dedicated to analyzing patterns and sharing insights with our operations, product, and engineering teams.
What you'll do#
- Manage Tier 1 and Tier 2 support tickets via Intercom.
- Maintain first reply times under 10 minutes.
- Keep customer satisfaction and experience scores high by providing clear, helpful, and accurate responses.
- Identify trends in inbound support volume and relay that signal to internal teams.
- Shadow senior team members on complex tickets and handle escalations.
- Update and improve internal support resources and documentation.
What you'll need#
- Genuine knowledge of prediction markets and fluency in trading concepts.
- Grit and the ability to work independently without hand-holding.
- An obsession with small details combined with big-picture thinking.
- Strong written communication skills to explain complex concepts clearly.
- A low-ego, high-output, and collaborative approach to work.
- Current enrollment in college.
- Prior experience in support, operations, or startup environments is helpful.
- Familiarity with tools like Intercom, Stripe, or Plaid is a plus.
Location & details#
- This is a full-time, paid internship for Fall 2026.
- The role is based on-site in New York City, New York.
- Compensation is $20 to $25 per hour.
About Kalshi
Kalshi operates a federally regulated exchange for event contracts. Based in New York, the company allows traders to take positions on the outcomes of future events. It was founded in 2019 and currently maintains offices in New York and San Francisco. The firm is backed by investors including Sequoia, Henry Kravis, Charles Schwab, and Y Combinator.
How to get in at Kalshi
Applying to Kalshi early provides a distinct advantage, as recruiters often review the first wave of candidates before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the right person is often more effective than submitting an application into a general queue. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates.
